Drive your online sales through conversations
Smartsupp combines live chat, chatbots, and video recordings to help save you time and effectively convert visitors into loyal customers.
The proof is in the numbers–our customers trust the results
- +40% conversion to a deal
- +25% increase in sales leads
- 18% conversion to chat on mobile
“The conversion to a deal is much higher with Smartsupp at 40%, along with the very visible 25% increase in sales leads.”
Rutger de Groot
CEO of Bconnect
- +169% conversion rate
- +30% average order value
- 98% satisfaction rating
“Smartsupp Live Chat helped us boost our sales by 10.8%. We have been using Smartsupp for several years and it helped us deliver a 30% higher order value and a 169% higher conversion rate.”
E-Commerce Director of Breno
- +397% conversion rate
- 150 monthly chatbot interactions
- 95% satisfaction rating
“Conversation is the key-live chat delivers a higher conversion rate. We were able to achieve 379% more sales with visitors who used chat versus the ones who didn’t.”
CEO and owner of Dokonalá Káva
- 60% of communication handled by chat
- 1/2 of their working day saved with chatbot
- 30% of the queries they received resolved by chatbot
“Smartsupp's chatbot helps us save ½ of a working day per agent, and resolves 30% of our customers' queries.”
Director of Operations, Law & Processes
- 20% of communication handled via chat
- 30 people are able to share the workload
- 9h per day with the online status “On” via chat
"Smartsupp's chatbot runs on our website 24/7, saving customer support loads of time."
- 150 conversations per day
- 3000 daily visits
- 40% of all queries resolved by chatbot
“During the high season, we have 150 conversations a day. The chat provides us with enough time to respond. There is no pressure to respond like there is on a phone call.”
Customer Support Manager
Provide the human touch
Make every visitor interaction valuable, resolve customer needs instantly, and drive sales via live chat.
- every 5th conversation ends with conversion
- + 30% average order value when chatting
Save your business precious time
Put your chatbot on the frontline and leverage the human agent resources when they really count.
- 50% decrease in repetitive questions
- + 248% conversion rate with chatbot
Increase sales opportunities
Gather key insights about your visitors’ buyer journey by identifying where to improve your website.
- 98% of customers are happy with the advice
- 10.8% of revenue comes from chatting
Learn with our experts at Smartsupp Academy
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