Smartsupp–Live Chat, Chatbots, and Video Recordings

Drive your online sales through conversations

Smartsupp combines live chat, chatbots, and video recordings to help save you time and effectively convert visitors into loyal customers.
Live chat conversation between a customer and an agent
Generali
Audi
Office shoes
Riluxa
XD design
AXA Assistance
insportline
Roneberg Smart
wkdzik.pl
South and City College Birmingham
Bldpharm
Volkswagen
Das Welt Auto
Citroën
UniCredit Bank
COLORADO Department of Labor and Employment

The proof is in the numbers–our customers trust the results

  • +40% conversion to a deal
  • +25% increase in sales leads
  • 18% conversion to chat on mobile
“The conversion to a deal is much higher with Smartsupp at 40%, along with the very visible 25% increase in sales leads.”
Rutger de Groot
Rutger de Groot
CEO of Bconnect
  • +169% conversion rate
  • +30% average order value
  • 98% satisfaction rating
“Smartsupp Live Chat helped us boost our sales by 10.8%. We have been using Smartsupp for several years and it helped us deliver a 30% higher order value and a 169% higher conversion rate.”
Jakub Klaus
Jakub Klaus
E-Commerce Director of Breno
  • +397% conversion rate
  • 150 monthly chatbot interactions
  • 95% satisfaction rating
“Conversation is the key-live chat delivers a higher conversion rate. We were able to achieve 379% more sales with visitors who used chat versus the ones who didn’t.”
Jan Houdek
Jan Houdek
CEO and owner of Dokonalá Káva
  • 60% of communication handled by chat
  • 1/2 of their working day saved with chatbot
  • 30% of the queries they received resolved by chatbot
“Smartsupp's chatbot helps us save ½ of a working day per agent, and resolves 30% of our customers' queries.”
Šárka Kaiserová
Šárka Kaiserová
Director of Operations, Law & Processes
  • 20% of communication handled via chat
  • 30 people are able to share the workload
  • 9h per day with the online status “On” via chat
"Smartsupp's chatbot runs on our website 24/7, saving customer support loads of time."
Tomáš Linhart
Tomáš Linhart
Project Manager
  • 150 conversations per day
  • 3000 daily visits
  • 40% of all queries resolved by chatbot
“During the high season, we have 150 conversations a day. The chat provides us with enough time to respond. There is no pressure to respond like there is on a phone call.”
Irena Žirovnická
Irena Žirovnická
Customer Support Manager

Provide the human touch

Make every visitor interaction valuable, resolve customer needs instantly, and drive sales via live chat.
  • every 5th conversation ends with conversion
  • + 30% average order value when chatting

Save your business precious time

Put your chatbot on the frontline and leverage the human agent resources when they really count.
  • 50% decrease in repetitive questions
  • + 248% conversion rate with chatbot

Increase sales opportunities

Gather key insights about your visitors’ buyer journey by identifying where to improve your website.
  • 98% of customers are happy with the advice
  • 10.8% of revenue comes from chatting

Learn with our experts at Smartsupp Academy

Read up and stay up with the trends! Our blog will keep you informed.

Works great on all major platforms

Use our out-of-the-box integrations on e-commerce platforms and website builders

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Genuinely connect with visitors and turn them into loyal customers