Drive your online sales through conversations
Smartsupp combines live chat, chatbots, and video recordings to help save you time and effectively convert visitors into loyal customers.
Trusted by 100 000+ active customers worldwide
The proof is in the numbers–our customers trust the results
- +40% conversion to a deal
- +25% increase in sales leads
- 18% conversion to chat on mobile
“The conversion to a deal is much higher with Smartsupp at 40%, along with the very visible 25% increase in sales leads.”
Rutger de Groot
CEO of Bconnect
- +169% conversion rate
- +30% average order value
- 98% satisfaction rating
“Smartsupp Live Chat helped us boost our sales by 10.8%. We have been using Smartsupp for several years and it helped us deliver a 30% higher order value and a 169% higher conversion rate.”
E-Commerce Director of Breno
9.7% increase in sales
10.3% conversion rate from chat alone
2.3 times higher average order value
"We see Smartsupp as a sales channel that allows us to significantly increase our overall sales. The conversion rate from chat alone is 10.3%, which proves the efficiency of this service."
- +397% conversion rate
- 150 monthly chatbot interactions
- 95% satisfaction rating
“Conversation is the key-live chat delivers a higher conversion rate. We were able to achieve 379% more sales with visitors who used chat versus the ones who didn’t.”
CEO and owner of Dokonalá Káva
- 60% of communication handled by chat
- 1/2 of their working day saved with chatbot
- 30% of the queries they received resolved by chatbot
“Smartsupp's chatbot helps us save ½ of a working day per agent, and resolves 30% of our customers' queries.”
Director of Operations, Law & Processes
- 20% of communication handled via chat
- 30 people are able to share the workload
- 9h per day with the online status “On” via chat
"Smartsupp's chatbot runs on our website 24/7, saving customer support loads of time."
- 150 conversations per day
- 3000 daily visits
- 40% of all queries resolved by chatbot
“During the high season, we have 150 conversations a day. The chat provides us with enough time to respond. There is no pressure to respond like there is on a phone call.”
Customer Support Manager
Provide the human touch
Make every visitor interaction valuable, resolve customer needs instantly, and drive sales via live chat.
- every 5th conversation ends with conversion
- + 30% average order value when chatting
Save your business precious time
Put your chatbot on the frontline and leverage the human agent resources when they really count.
- 50% decrease in repetitive questions
- + 248% conversion rate with chatbot
Increase sales opportunities
Gather key insights about your visitors’ buyer journey by identifying where to improve your website.
- 98% of customers are happy with the advice
- 10.8% of revenue comes from chatting
Learn with our experts at Smartsupp Academy
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Works great on all major platforms
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Use our out-of-the-box integrations on e-commerce platforms and website builders