Live chat, chatbot and video recordings for e-commerce

Automation

Let our chatbot do the hard work

User visited products/bikes

Great choice! Order today and get 1 extra year of warranty.

Added to shopping cart

Increase conversions up to 38%

Automatically address visitors on your website and get more orders.

Shipping

Order status

Returning the goods

FAQ chatbot

Please send us your email address and the number of your order. We will have a look at it for you.

Save at least 1 hour a day

Say goodbye to repetitive work. Have our chatbot handle all the tedious questions.

Chatbot triggered

Where do you ride?

Nature

City

Where would you like to store your bicycle?

I have a big apartment

I don’t have much space

A folding bike is the best choice for a small apartment.

Make the purchase journey 2x faster

Help customers make buying decisions in no time at all.

More about chatbots

Live chat

Bring the in-store shopping experience online

Strike up personal conversations with your visitors. Help them select the right products and turn them into loyal customers.

Purchased a women's bike
Visited Comfy Saddles

This saddle will go great with that bicycle you bought last year.

New visitor on your website

Start a conversation

Hello! Could you help me assemble the bike from your shop?

Can I pick up the package in person?

Does this bike come with a full service?

Can you send me a digital copy of the manual?

Personalize their shopping experience

Use customer data to add a personal touch.

On-the-go assistance

Stay in touch with your customers – thanks to our mobile app.

Manage multiple channels

Live chat, email communication, and Facebook Messenger – all in one convenient place.

See more features

Video recordings

See where you lose your customers

Get a deeper understanding of your customers’ behavior with video recordings. Use this information to improve your website and ensure a smooth shopping experience.

Alice Sauer
Shopping cart recording

...

Get a deeper understanding of your customers’ behavior with video recordings. Use this information to improve your website and ensure a smooth shopping experience.

"Smartsupp offers an effective and professional support experience"

We’ve calculated that the conversion rate of users who use chat is 10 times higher than those who do not engage in a conversation!

Matteo Zendron Glamsport.it

"Simple, effective solution for the customer communication"

Smartsupp allows us to increase our conversion rate by offering quick and efficient advice which helps us make more sales.

Jérémy Joussot-French Moncanape.com

"We fell in love with Smartsupp for its functionality and intuitiveness"

It is our company’s best investment. Smartsupp helps us shorten the distance between us and our customers and it has also had an impact on the sales growth.

Diana Puchalska Kursyzdalne.com

"Instant customer service with the chatbot feature"

The chatbot answers the frequently asked questions instantly and allows our customer service reps to focus on the more detailed questions that our clients have.