We switched to Smartsupp from another live chat product because of the top quality support Smartsupp provides. They've a great team of people ready to answer our questions and help us with everything we need.
We've been using Smartsupp live chat for several months now and it's perfect. Our team of 6 technicians provides technical support for home users, and Smartsupp helps us deliver quality, real-time support. Our customers love the fact that a real person is just one click away.
I have to say, I was very impressed with how easy setting up Smartsupp was. Training our employees to use the tool took less than 20 minutes. We were immediately able to see the positive effect Smartsupp chat had on our customers.
500 % conversion boost
Visitors who chat with you are 5x more likely to buy.
The impact of live chat on conversions is measurable in Google Analytics.
Get instant feedback
Visitors will tell you what is missing on your website. Gather feedback instantly and improve your sales.
Know your customers
Gain a better understanding of your customers by engaging in real-time conversations with them.
Improve customer loyalty
A 1-on-1 personal conversation is the best way to answer customers' questions and show that you care about them.
Answer relevant questions
Be prepared to help and answer visitor's questions right when he is deciding about a purchase.