Drive your online
sales through

Smartsupp is your online shopping assistant. It combines live chat, chatbots & video recordings to save your time and help you turn visitors into customers.

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  • Live chat
  • Chatbots
  • Video recordings
Type a message
Welcome back! Enjoy free delivery on your next order. Welcome back! How can I help you?
New order received

Popular chat solution of European webshops and websites


Let our chatbot do the hard work

Illustration of blue bike
User visited products/bikes
Great choice! Order today and get 1 extra year of warranty.
Added to shopping cart

Increase conversions up to 38%

Automatically address visitors on your website and get more orders.

Illustration of blue bike
Order status
Returning the goods
FAQ chatbot
Please send us your email address and the number of your order. We will have a look at it for you.

Save at least 1 hour a day

Say goodbye to repetitive work. Have our chatbot handle all the tedious questions.

Chatbot triggered
Where do you ride?
Where would you like to store your bicycle?
I have a big apartment
I don’t have much space
A folding bike is the best choice for a small apartment.

Make the purchase journey 2x faster

Help customers make buying decisions in no time at all.

Live chat

Bring the in-store shopping experience online

Strike up personal conversations with your visitors. Help them select the right products and turn them into loyal customers.

This saddle will go great with that bicycle you bought last year.
New visitor on your website Start a conversation
Hello! Could you help me assemble the bike from your shop?
Can I pick up the package in person?
Does this bike come with a full service?
Can you send me a digital copy of the manual?

Personalize their shopping experience

Use customer data to add a personal touch.

On-the-go assistance

Stay in touch with your customers – thanks to our mobile app.

Manage multiple channels

Live chat, email communication, and Facebook Messenger – all in one convenient place.

Video recordings

See where you lose your customers

Get a deeper understanding of your customers’ behavior with video recordings. Use this information to improve your website and ensure a smooth shopping experience.

  • Alice Sauer
  • Shopping cart recording

Get a deeper understanding of your customers’ behavior with video recordings. Use this information to improve your website and ensure a smooth shopping experience.

Join more than 70 000 European companies and freelancers relying on Smartsupp

Jan Houdek with cofee machines

"Conversation is the key-live chat delivers a higher conversion rate"

We were able to achieve 379% more sales with visitors who used chat versus the ones who didn’t.

Jan Houdek
Read the case study
Matteo Zendron with bike

"Smartsupp offers an effective and professional support experience"

We've calculated that the conversion rate of users who use chat is 10 times higher than those who do not engage in a conversation!

Matteo Zendron
Jérémy Joussot-French with sofa

"Simple, effective solution for the customer communication"

Smartsupp allows us to increase our conversion rate by offering quick and efficient advice which helps us make more sales.

Jérémy Joussot-French

"We fell in love with Smartsupp for its functionality and intuitiveness"

It is our company’s best investment. Smartsupp helps us shorten the distance between us and our customers and it has also had an impact on the sales growth.

Diana Puchalska
Tony Jeffries from blankmediaprinting

"Instant customer service with the chatbot feature"

The chatbot answers the frequently asked questions instantly and allows our customer service reps to focus on the more detailed questions that our clients have.

Tony Jeffries
Simone Dierre from Timetoloveshop

"To build a strong business you must have great customer service"

Chatbot helps us to understand what the client is looking for and then introduce the customer service representative right after we understand the needs of the client.

Simone Dierre

Works great on all major platforms

Use our out-of-the-box integrations on e-commerce platforms and website builders

See all integrations


Convert your visitors into customers

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