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Do you want your customer service team to be the best they can be? Check out these 22 lessons learned from the best of the best.

Looking for a Pure Chat alternative? Look no further and check our top picks you may want to test out.

Learn about the best live chat capabilities and how they can boost online business. Improve conversation management with conversations tagging.

In this blog post, we'll explore TAWK alternatives and factors to analyze when considering your switch.

Read on to learn how to select the best WordPress live chat solution for your business.

Customer service chat is the best way to drive online business. Here are 9 reasons why you shouldn't miss out on this revolutionary customer service tool.

Keep reading to learn what chatbot marketing is and how to create a chatbot for your business to help your marketing team.

You can set up a customer service chatbot yourself by following just five simple steps, with no programming skills required.

Let's look at some of the most popular LiveChat alternatives and what they have to offer.

Smartsupp live chat, chatbots, and video recordings listed as one of the best plugins for businesses to leverage on WordPress! Learn more here.

Today, we’re going to cover not only why you may want to try some free live chat apps in your business, but also which ones to consider testing.

Why to use web chat? What features does it offer? How does it strengthen your business? How does it save you time? And how your money? Let's find out.

Considering implementing a chatbot in your online store? Check how to do it right!

Smartsupp delivers new chatbot capabilities that help your webshop save time, money, and resources–automate FAQs and tend to best quality visitors first.

Let's take a look at a few factors you should add to your list when trying to pick the best live chat app for your business.

Hey there, Smartsuppers! Our team has been hard at work since the beginning of the year and we have some cool new product updates for you this month.

Here’s a brief summary of the features we added during October 2021 but first of all let us invite you to our second webinar: so How to use live chat and chatbo…

Here’s a brief summary of the features we added during September 2021. Our first webinar We organized our very first webinar for Czech speaking community and it…

Here’s a brief summary of the features we added during June, July, and August 2021. SmartHub Introducing SmartHub – a place where you can find useful informatio…

In the previous article we have explained what exactly a chatbot is and what it can help you with as an owner of an online store. This time, we will show you se…

Here’s a brief summary of the features we added during May 2021. Some of these features were mentioned in the previous release notes article by mistake so we re…

Here is a brief summary of the features that were added between February and April 2021. Don’t miss dashboard academy – when you resolve all the conversations …

Chatbots are the future of live chat on websites. On the one hand, they reduce costs and save entrepreneurs’ time, on the other hand, they are ready to help cus…

Have you just created a new account and installed Smartsupp on your website? Great! We’d like to show you five useful features that will help you impress your c…

Here is a brief summary of the features added in December 2020 and January 2021. Don’t miss FAQ chatbot - answers FAQs automatically Facebook Messenger integra…

Do you have a Facebook business page for your online store? If yes, you most likely have to regularly check up on things and respond to customers’ questions. Ho…

Starting today you can spend more time on other activities than just replying to conversations because our new FAQ chatbot deals with the most frequent question…

While shopping around for Christmas, we sometimes discovered (and used) our chat and noticed several bad habits. Do not lose your business needlessly.

Here is a simple summary of the features added in November: Dashboard setting up your profile is simpler (see here) multiple agent per chat prevention (see her…

Do you feel like the constant checking of your computer to see if you received a message from a customer is a waste of time? No more of that - using our mobile …

We all know what this time of year is like. Christmas is almost here and people are shopping for presents. Even if you have a section on your website dedicated …

Christmas is around the corner, the magical time of hustle and bustle, nerves, frantic shopping, but also time spent with the family, lots of food and gifts… bu…

Here is a simple summary of the features we have added this October: Dashboard “Resolve” button added into the left panel on hover (see here) - so you have fas…

We have gathered some questions you frequently ask. This short article will surely help you in case of any doubts. How to invite agents? Since we launched the n…

Dozens of people work on Smartsupp’s continuous development. Every two weeks we release new features or performance improvements and we are working on bringing …

Nová verze Smartsupp vám nabízí mnohem více funkcí, a tak už není nutné některé věci řešit přes API. Ulehčujeme vám práci!

We have implemented XMPP solutions in the past mainly due to the absence of mobile applications. Today, you have the opportunity to communicate with your visito…

Are you looking for a way to engage your visitors using live chat? Acquiring traffic is costly and takes time so you should not let your potential customers lea…

Offline messages in the new version of Smartsupp. A guide on how to reply and some pro tips. You will find all your communication in one thread.

An article for all e-commerce business owners, marketers and other non-programmers who want to build a chatbot quickly and without a line of code.

New look, new conversation categories, new Chatbot garage. Our innovations on't end with a fresh new chat box and file-sharing.

We are constantly working to improve Smartsupp and we always take your feedback to heart. That’s why we’ve collected your most frequent wishes and made them int…

We got a chance to interview another one of our customers about their Smartsupp live chat experience. This time it was David, the founder of Schmicko, an on-dem…

Not every live chat provider will offer you the free live chat option. Why is it so? We will help you understand when a paid package might pay off.

Oke Harms is a foosball legend. But he also runs a successful online store and is a cherished customer of Smartsupp. How does Smartsupp help his business?

Top benefits of live chat support and some tips on how to use it effectively. Provide quality customer care! Gain the competitive advantage!

Many new Smartsupp features will come out in Q1. We decided on a radical change, which will push our product to a whole new level.

We visited Warsaw ecommerce expo. Smartsupp is the most popular live chat amongst Polish e-shop owners, so obviously, we had to be there.

On 11th September 2019 Smartsupp, Smartlook and Survio turned the Faculty of Business of Brno Mendel University into SaaS dreamland. They brought together the m…

The advantages of chat statistics are countless — tracking company progress, its business goals, planning the strategy and many more.

Facebook messenger intergation. Reply immediately to the messages sent from your Facebook followers. Answer your email in Smartsupp.

The new Smartsupp chat box will have a completely fresh, sleek look. We decided to go with a rather minimalist style. Read about new functions.

For the last 3 months we have been fully focused on developing a new Smartsupp chat mobile app. And we are really proud of it!

Smartsupp live chat. Chatting is now faster and even more efficient. Automatic messages and shortcuts have never been easier to set up.

Warsaw E-commerce expo is the largest e-commerce event in Central Europe. This year’s fifteenth edition brought together over 4 000 participants and over 130 ex…

We have a lot to show you. Smartsupp now has quite a few new features. Let's have a look at them one by one in our new article.

Chat with visitors from your phone, prepare for GDPR with our new options to enhance privacy of your visitors and check out new Smartsupp features.

Is Smartsupp GDPR compliant? Which information does the live chat gather and what happens with it after? Your information is safe with us.

Automatic messages! All secrets about the most useful chat feature revealed. Complete introduction. Best practices included.

Have you installed Smartsupp on your website already? Good. So what now? Let’s take a look at our tips on how to increase sales with live chat. Reach Your Custo…

5 minutes of reading. 3 minutes of setting up. You use some phrases 50 times a day. It means 250 times a week. It is tiresome and completely useless. How do you…