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From our blog
Harnessing the Power of Top eCommerce Chatbots for Lead Generation
Maximize lead generation with powerful ecommerce chatbots. Enhance the shopping…
Utilizing Chatbot Apps for Streamlined Lead Generation
Optimize lead generation with efficient chatbot apps. Harness the power of an AI…
The Future of eCommerce: Implications for Lead Generation in 2024
Read the article to get insights into the future of eCommerce industry. Find out…
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Featured
Chatbots: Huge Help Even for the Smallest Online Stores
AI chatbots and customer retention
AI-Driven E-Commerce – The Future of Online Shopping
Latest articles
Chatbot
Chatbots: Huge Help Even for the Smallest Online Stores
Discover how chatbots can revolutionize small businesses by automating repetitive tasks, improving customer support, and driving sales.
Chatbot
AI chatbots and customer retention
Enhance your customer service with AI chatbots to improve satisfaction scores and retain loyal customers.
Chatbot
AI-Driven E-Commerce – The Future of Online Shopping
See how AI is reshaping the eCommerce industry through personalized product suggestions, voice search, smart chatbots, and advanced analytics for secure shopping experiences.
Chatbot
The Future of AI Chatbots in E-Commerce: Emerging Trends and Technologies
Artificial Intelligence is on an upward trend. It is quickly being integrated into business processes and altering strategies for greater success.
Live Chat
Live Chat AI Assistant: Future and Possibilities
Discover how Smartsupp AI-powered live chat assistants revolutionize customer support, save time and enhance conversations.
Chatbot
10 Elements of Chatbot Design to Keep an Eye on
Master all aspects of chatbot design: UI, personalization, speed, error handling, feedback, scalability, graphics, AI, tone, logic. Elevate with Smartsupp!
Chatbot
Chatbot Automation: a Brief Guide
Unlock the potential of chatbot automation with Smartsupp! Streamline tasks, boost sales, and engage customers effortlessly. Try it now!
Chatbot
Chatbot and Live Chat Trends in the Czech Republic: The 2023 Detailed Study
Learn about trends, performance metrics, and how top Czech brands are using web chats for better customer satisfaction and sales.
Tips & tricks
Level up your sales with routing between chatbots
Upselling like cherry on the top Let your shoppers discover the upgraded versions of your products with a charm! Set your chatbot to seamlessly switch the conve…
Live chat
Live Chat – Why Use It In 2024 (and Beyond)?
Live chat is one of the preferred method of communication. Want to know why? Read our article.
Tips & Tricks
TOP 5 chatbot use-cases
Lack of inspiration while creating a chatbot for your particular use case? Is your goal to engage visitors with your chatbot and cover some specific scenarios? Check out how our chatbot template store can make your life easier. It can effectively assist you with the following inquiries.
Chatbot
How to Increase E-commerce Conversion Rate with AI Chatbot?
How to get more revenue from the same traffic with chatbots? Many examples explained within digital marketing framework: SEE - THINK - DO - CARE.
Tips
Boost Your Online Store's Appeal: The Ultimate Guide to Product Cards
Learn how to showcase your products effectively online using product cards and OG tags. Boost your e-commerce marketing strategy.
Chatbot
How to Choose the Best Chatbot App in 2024? Everything You Need to Know
Find the perfect chatbot app for your needs using our comprehensive guide. Check out tips on choosing the best solution.
Industry Trends
The Future of eCommerce: Implications for Lead Generation in 2024
Read the article to get insights into the future of eCommerce industry. Find out tomorrow's lead generation methods.
Chatbot
Harnessing the Power of Top eCommerce Chatbots for Lead Generation
Maximize lead generation with powerful ecommerce chatbots. Enhance the shopping experience, with ecommerce chatbot app for AI online shopping.
Live Chat
Drift Alternatives You Should Know in 2024
Explore the top 6 alternatives to Drift, and make an informed decision on the perfect chat software for your business needs.
Live chat
Pure Chat Alternatives: Our Picks for 2024 (and Beyond)
Looking for a Pure Chat alternative? Look no further and check our top picks you may want to test out.
Live Chat
5 Best Free Live Chat Apps in 2024
Today, we’re going to cover not only why you may want to try some free live chat apps in your business, but also which ones to consider testing.
Chatbot
Utilizing Chatbot Apps for Streamlined Lead Generation
Optimize lead generation with efficient chatbot apps. Harness the power of an AI chatbot for better customer service.
Chatbot
Maximize Sales Workflow with Pipedrive Chatbot Alternatives
Generate more leads with Pipedrive chatbot alternatives. Qualify your prospects with a chat that grows with your brand – find out more!
Product News
Smartsupp New Chat Box: Comparison with Competitors
Find out how Smartsupp's new chat box outperforms competitors in customer engagement and support.
Tips
The Mini Sales Machines: 6 Micro-Chatbots that Drive Sales in No Time
We've carefully selected 6 of the most effective micro-chatbot use cases that you can use for your business.
Product News
Better User Experience Guaranteed: Meet Smartsupp Improved Live Chat Box
Improve customer satisfaction with our new and improved live chat box. Faster, personalized and reliable. Better user experience guaranteed!
Live Chat
How to Use ChatGPT: A Guide for Ecommerce Managers
Have you ever wondered how to use ChatGPT to enhance your ecommerce strategy? Check out the article for some new ideas.
Customer Support
What is Proactive Customer Service, and How to Make it Work?
Boost customer satisfaction by being one step ahead. Discover proactive customer service and learn how to make it work.
Tips
Create Your Chatbot in 10 Minutes with ChatGPT
ChatGPT can be an incredibly useful tool, but only if you know how to utilize it effectively. In my previous article, I shared 3 clever tricks for using ChatGPT…
Other
How Does Chat Transcript Help Customer Service? Everything You Need to Know
Find out how a chat transcript can enhance your customer service. Explore the benefits of reviewing past conversations and how it influences customer satisfaction.
Sales
A Fresh Take on Sales Process Steps: Why You Should Make an About-Face
Revitalize your sales process steps and gain a new perspective. Read the article and get to know how to improve your business strategy by stepping back.
Customer Support
Revolutionize Your Customer Support Workflow: 15+ ChatGPT Prompts to Shock and Awe
Transform your customer support with ChatGPT's 15+ prompts. Streamline workflows, amaze customers and revolutionize your approach now.
Tips
A Guide to Conversational Sales: Tips and Tricks for Closing Sales
Learn the best tips and tricks for mastering conversational sales. Make prospects talk with you — boost your conversational selling skills today.
Live Chat
The Future of E-Commerce: ChatGPT Live Chat
Read about why ChatGPT live chat is the next critical technology wave of the future for online businesses and e-commerce professionals worldwide.
Live Chat
Live Chat for Wix: Why You Need It, How to Install It, and 3 Best Solutions
Pick your live chat and learn how to implement it on your Wix website. Engage your customers online with excellent chat capabilities today!
Tips
Ready to Use ChatGPT in Smartsupp? Here Are Three Ways How to Get Started
It has been three months since I got excited about ChatGPT– the moment I saw it, I started intensely testing its capabilities to better understand this new and …
Customer Support
Online Customer Care - Ultimate Guide
Here's how to stand out from the competition with superb online customer care. Read on for the ultimate guide to delivering an exceptional user experience.
Sales
Maximize Your Sales Conversion Rate With Ease: A Comprehensive Guide
This guide provides an easy-to-follow, step-by-step approach to improving your sales conversion rate in order to maximize revenue.
Live Chat
Secure Live Chat - What Does It Mean to Your Business?
Looking for a secure live chat? Check what makes livechat solutions secure, and what to take into account when choosing one.
Live Chat
9 Top Olark Alternatives: Chat Platforms Worth Checking Out
Learn about the top Olark alternatives for live chat software and find the best fit for your business. Some of them might surprise you!
Sales
Make Your Sales Strategy Stronger Than Ever (Step-by-Step)
This guide gives you a step-by-step process for creating a powerful and successful sales strategy.
Sales
Seizing Opportunities – Enhancing Inbound Sales Through Live Chat Tactics
Learn how to identify opportunities, craft effective conversations and capitalize on them to boost conversions and increase customer retention.
Sales
Closers Gonna Close: 8 Closing Techniques For Sales Success
Learn how to close deals quickly, with confidence and poise, and develop the habits necessary to create long-term relationships with customers.
Sales
Fired Up For Success: Strategies For Unstoppable Sales Motivation
Learn how to keep yourself fired up and driven for success with time-proven tactics that have been proven to work in the high-pressure world of sales.
Sales
Ecommerce Sale Explained: How to Sell Online
Have you ever considered using a live chat and a chatbot to increase your business and ecommerce sales? If not, you should, it really works. See more below!
Chatbot
Reduce Cart Abandonment with Chatbot: How-To
Ever wondered how to reduce cart abandonment with a chatbot? The answer is Smartsupp. Check out the article for more details.
Sales
10 Things You Should Know About Boosting Product Sales in E-commerce
Learn the essential tips and tricks for boosting product sales in e-commerce! This blog post outlines 10 must-know tactics for your online store.
Sales
11 Customer Success Metrics You Need to Track
Get your customer success strategy on the right track with these 11 essential metrics – and check how to set up your customer success tracking.
Sales
39 Sales Tips to Help You Close More Deals
How to turn more leads into deals and generate revenue in your ecommerce or online business? Read our blog post to find out!
Live Chat
Choosing Your Live Chat App Shopify: a Handy Checklist
Trying to choose a live chat tool for your Shopify online store? Check what features you should pay attention to, and the best solution for your needs.
Live Chat
Freshdesk Alternatives: What is The Best Alternative to Freshdesk
Looking for some alternatives to Freshdesk? Look no further and read our comparison of Freshdesk alternatives.
Live Chat
Intercom System Alternatives You Should Know
Looking for Intercom system alternatives? We've gathered the top 5 tools you really need to check out.
Live Chat
How to Chat with Customers on Your Website: 15+ Best Practices
Check out the best practices for chatting with customers on your website.
Chatbot
Chatbot Social Media: How Business Uses Chatbots on Social Media
How can you leverage chatbots on social media? Read our blog post to find out more!
Chatbot
Creating a Webchat: 10 Crucial Steps and Best Practices
Thinking about implementing a webchat in your business? Read our article and get inspired!
Live Chat
Zopim: Our Review and Alternatives You Can Check
Looking for alternatives to Zopim, or having a few tools to test in your pipeline? Read our article to make an informed decision!
Live Chat
Why and How to Add Live Chat to Website
Adding a live chat widget to your website is easier – and more beneficial – than you think. Find out why!
Industry Trends
Conversational Commerce Market Trends–Driving Online Sales Through Live Chat and More
Find out why live chat, chatbots, and other conversational e-commerce tools are the best way to drive online sales in today’s booming internet marketplace.
Chatbot
20+ Questions about Chatbot Support: Answered
In this blog post, we'll answer some of the most frequently asked questions (FAQs) about chatbot support. 🙌🏼
Chatbot
What is a Chatbot: The Ultimate Guide
Want to know what chatbots are, how they work, and the benefits they offer businesses? This guide has everything you need to know.
Live Chat
Tidio Alternatives: Best Live Chat Apps to Choose From
Looking for Tidio alternatives? Look no further – read our blog post and find out our best picks for alternatives to Tidio.
Chatbot
10 Benefits of Using a Support Bot for Online Businesses
A growing number of online businesses are using bots to answer customer queries. Find out why you should consider this option too.
Live Chat
Web Chat: Best Practices for Communicating with Customers
Learn how to best employ web chat in your customer service strategy and improve the user experience of your website.
Chatbot
The Importance of Excellent Communication in Chat Customer Service
How important is good communication in chat customer service? Read our blog post to find out today!
Live Chat
The Basics of Live Chat Customer Support
Learn the basics on how to set up a live chat in your website, some best practices and the most important things you need for successful live chat.
Live Chat
Zendesk Chat – Here's What to Use Instead of It
Zendesk Chat is popular for customer support, but the product might also have some shortcomings. Here are the best alternatives to Zendesk chat.
Customer Support
10+ Thank You For Your Purchase Templates to Choose From
A purchase is only complete when the customer feels appreciated. Thank your customers for their business with one of our customizable thank you templates!
Customer Support
22 Lessons to Learn from Customer Service Teams
Do you want your customer service team to be the best they can be? Check out these 22 lessons learned from the best of the best.
Live Chat
The 8 Best Help Desk Software Features for Your Business
Learn about the best live chat capabilities and how they can boost online business. Improve conversation management with conversations tagging.
Live Chat
TAWK Alternatives: Why Should You Look For One?
In this blog post, we'll explore TAWK alternatives and factors to analyze when considering your switch.
Live chat
WordPress Live Chat – How to Choose the Best One
Read on to learn how to select the best WordPress live chat solution for your business.
Live Chat
9 Reasons Why You Need Customer Service Chat
Customer service chat is the best way to drive online business. Here are 9 reasons why you shouldn't miss out on this revolutionary customer service tool.
Chatbot
What is Chatbot Marketing – and Why Bother? [guide]
Keep reading to learn what chatbot marketing is and how to create a chatbot for your business to help your marketing team.
Chatbot
How to Set Up a Customer Service Chatbot in 5 Easy Steps [step-by-step]
You can set up a customer service chatbot yourself by following just five simple steps, with no programming skills required.
Live Chat
LiveChat Alternatives: Pricing and Benefits
Let's look at some of the most popular LiveChat alternatives and what they have to offer.
Other
Smartsupp featured on CyberNews as one of the best WordPress plugins
Smartsupp live chat, chatbots, and video recordings listed as one of the best plugins for businesses to leverage on WordPress! Learn more here.
Chatbot
Web Chat for the Win-Win: Drive Online Sales Through Conversations
Why to use web chat? What features does it offer? How does it strengthen your business? How does it save you time? And how your money? Let's find out.
Conversational
Conversational Ecommerce Chatbot: 5 Use Cases [Examples]
Considering implementing a chatbot in your online store? Check how to do it right!
Chatbot
Chatbot sidekick to the rescue: Save valuable time and resources
Smartsupp delivers new chatbot capabilities that help your webshop save time, money, and resources–automate FAQs and tend to best quality visitors first.
Live Chat
7 Factors to Consider when Researching Live Chat Apps
Let's take a look at a few factors you should add to your list when trying to pick the best live chat app for your business.
Product News
January 2022 Release Notes–Kicking the year off strong!
Hey there, Smartsuppers! Our team has been hard at work since the beginning of the year and we have some cool new product updates for you this month.
Product News
September 2021 – news you shouldn't miss
Here’s a brief summary of the features we added during September 2021. Our first webinar We organized our very first webinar for Czech speaking community and it…
Product News
Summer news that you shoudn't miss
Here’s a brief summary of the features we added during June, July, and August 2021. SmartHub Introducing SmartHub – a place where you can find useful informatio…
Chatbot
Setting up a chatbot to increase conversions and efficiency step by step
In the previous article we have explained what exactly a chatbot is and what it can help you with as an owner of an online store. This time, we will show you se…
Chatbot
Save time and sell more with chatbots
Chatbots are the future of live chat on websites. On the one hand, they reduce costs and save entrepreneurs’ time, on the other hand, they are ready to help cus…
Tips
TOP 5 Smartsupp must-have features for your business
Have you just created a new account and installed Smartsupp on your website? Great! We’d like to show you five useful features that will help you impress your c…
Integrations
Reply to Facebook messages directly from Smartsupp
Do you have a Facebook business page for your online store? If yes, you most likely have to regularly check up on things and respond to customers’ questions. Ho…
Chatbot
Our new FAQ chatbot answers customers’ questions on your behalf
Starting today you can spend more time on other activities than just replying to conversations because our new FAQ chatbot deals with the most frequent question…
Tips
7 principles of correct customer communication
While shopping around for Christmas, we sometimes discovered (and used) our chat and noticed several bad habits. Do not lose your business needlessly.
Tips
Wherever you are you can always answer your customers using our mobile app.
Do you feel like the constant checking of your computer to see if you received a message from a customer is a waste of time? No more of that - using our mobile …
Tips
Recurring Christmas questions? Be faster with shortcuts!
We all know what this time of year is like. Christmas is almost here and people are shopping for presents. Even if you have a section on your website dedicated …
Chatbot
How to prepare your e-shop for Christmas with chatbot?
Christmas is around the corner, the magical time of hustle and bustle, nerves, frantic shopping, but also time spent with the family, lots of food and gifts… bu…
Tips
FAQs: What have you been asking this month?
We have gathered some questions you frequently ask. This short article will surely help you in case of any doubts. How to invite agents? Since we launched the n…
Product News
Adjustments in the FREE package - effective 29th October 2020
Dozens of people work on Smartsupp’s continuous development. Every two weeks we release new features or performance improvements and we are working on bringing …
Product News
Which parts of the Chat box API have we incorporated into the new version of Smartsupp?
Nová verze Smartsupp vám nabízí mnohem více funkcí, a tak už není nutné některé věci řešit přes API. Ulehčujeme vám práci!
Product News
The end of the old XMPP. Take a full advantage of the new Smartsupp!
We have implemented XMPP solutions in the past mainly due to the absence of mobile applications. Today, you have the opportunity to communicate with your visito…
Live Chat
5 Ways to Engage Your Visitors with Live Chat
Are you looking for a way to engage your visitors using live chat? Acquiring traffic is costly and takes time, so you should not let your potential customers le…
Product News
How to reply to offline messages in the new version of Smartsupp?
Offline messages in the new version of Smartsupp. A guide on how to reply and some pro tips. You will find all your communication in one thread.
Chatbot
How to build a chatbot without coding? Smartsupp Chatbot garage.
An article for all e-commerce business owners, marketers and other non-programmers who want to build a chatbot quickly and without a line of code.
Product News
What are the latest changes in the Smartsupp dashboard?
New look, new conversation categories, new Chatbot garage. Our innovations on't end with a fresh new chat box and file-sharing.
Product News
File-sharing and much more! The new chat box is out.
We are constantly working to improve Smartsupp and we always take your feedback to heart. That’s why we’ve collected your most frequent wishes and made them int…
Customer Stories
Schmicko mobile car wash: “20% of all our bookings come from Smartsupp live chat”
We got a chance to interview another one of our customers about their Smartsupp live chat experience. This time it was David, the founder of Schmicko, an on-dem…
Live Chat
Live Chat: Free or Paid? How to Choose the Best For Your Business?
Not every live chat provider will offer you the free live chat option. Why is it so? We will help you understand when a paid package might pay off.
Customer Stories
Smartsupp helps foosball legend make his online store more successful!
Oke Harms is a foosball legend. But he also runs a successful online store and is a cherished customer of Smartsupp. How does Smartsupp help his business?
Product News
UPDATE: What is Smartsupp preparing for Q1?
Many new Smartsupp features will come out in Q1. We decided on a radical change, which will push our product to a whole new level.
Events
Smartsupp at the Ecommerce Expo Warsaw 2019
We visited Warsaw ecommerce expo. Smartsupp is the most popular live chat amongst Polish e-shop owners, so obviously, we had to be there.
Events
SaaS movement — we did it again!
On 11th September 2019 Smartsupp, Smartlook and Survio turned the Faculty of Business of Brno Mendel University into SaaS dreamland. They brought together the m…
Tips
Improve your customer care with Smartsupp chat statistics
The advantages of chat statistics are countless — tracking company progress, its business goals, planning the strategy and many more.
Product News
Smartsupp is integrating with Facebook Messenger and E-mail (soon!)
Facebook messenger intergation. Reply immediately to the messages sent from your Facebook followers. Answer your email in Smartsupp.
Product News
A new Smartsupp chat box is around the corner
The new Smartsupp chat box will have a completely fresh, sleek look. We decided to go with a rather minimalist style. Read about new functions.
Product News
Chatting on the go? Download our brand new chat mobile app!
For the last 3 months we have been fully focused on developing a new Smartsupp chat mobile app. And we are really proud of it!
Product News
What we were working on in the last 6 months
Smartsupp live chat. Chatting is now faster and even more efficient. Automatic messages and shortcuts have never been easier to set up.
Events
Smartsupp at Warsaw E-commerce expo 2018
Warsaw E-commerce expo is the largest e-commerce event in Central Europe. This year’s fifteenth edition brought together over 4 000 participants and over 130 ex…
Product News
August product news: what's new in Smartsupp?
We have a lot to show you. Smartsupp now has quite a few new features. Let's have a look at them one by one in our new article.
Product News
Smartsupp mobile apps, GDPR and new features
Chat with visitors from your phone, prepare for GDPR with our new options to enhance privacy of your visitors and check out new Smartsupp features.
Legal
GDPR - Basic info
Is Smartsupp GDPR compliant? Which information does the live chat gather and what happens with it after? Your information is safe with us.
Tips
All Secrets about Automatic Messages Revealed
Automatic messages! All secrets about the most useful chat feature revealed. Complete introduction. Best practices included.
Tips
How to increase sales with a live chat
Have you installed Smartsupp on your website already? Good. So what now? Let’s take a look at our tips on how to increase sales with live chat. Reach Your Custo…
Tips
Speed up your conversation with Shortcuts
Shortcuts are pre-designed texts that you can use to expedite your replies to conversations with visitors. They contain ready-made answers for your most frequen…
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