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Featured
TAWK Alternatives: Why Should You Look For One?
9 Reasons Why You Need Customer Service Chat
What is Chatbot Marketing – and Why Bother? [guide]
Latest articles
Live Chat
TAWK Alternatives: Why Should You Look For One?
In this blog post, we'll explore TAWK alternatives and factors to analyze when considering your switch.
Live Chat
9 Reasons Why You Need Customer Service Chat
Customer service chat is the best way to drive online business. Here are 9 reasons why you shouldn't miss out on this revolutionary customer service tool.
Chatbot
What is Chatbot Marketing – and Why Bother? [guide]
Keep reading to learn what chatbot marketing is and how to create a chatbot for your business to help your marketing team.
Chatbot
How to Set Up a Customer Service Chatbot in 5 Easy Steps [step-by-step]
You can set up a customer service chatbot yourself by following just five simple steps, with no programming skills required.
Live Chat
LiveChat Alternatives: Pricing and Benefits
Let's look at some of the most popular LiveChat alternatives and what they have to offer.
Other
Smartsupp featured on CyberNews as one of the best WordPress plugins
Smartsupp live chat, chatbots, and video recordings listed as one of the best plugins for businesses to leverage on WordPress! Learn more here.
Live Chat
5 Best Free Live Chat Apps in 2022
Today, we’re going to cover not only why you may want to try some free live chat apps in your business, but also which ones to consider testing.
Chatbot
Web chat for the win-win: Drive online sales through conversations
Why to use web chat? What features does it offer? How does it strengthen your business? How does it save you time? And how your money? Let's find out.
Conversational
Conversational Ecommerce Chatbot: 5 Use Cases [Examples]
Considering implementing a chatbot in your online store? Check how to do it right!
Chatbot
Chatbot sidekick to the rescue: Save valuable time and resources
Smartsupp delivers new chatbot capabilities that help your webshop save time, money, and resources–automate FAQs and tend to best quality visitors first.
Live Chat
7 Factors to Consider when Researching Live Chat Apps
Let's take a look at a few factors you should add to your list when trying to pick the best live chat app for your business.
Product News
January 2022 Release Notes–Kicking the year off strong!
Hey there, Smartsuppers! Our team has been hard at work since the beginning of the year and we have some cool new product updates for you this month.
Product News
October 2021 – news you shouldn't miss
Here’s a brief summary of the features we added during October 2021 but first of all let us invite you to our second webinar: so How to use live chat and chatbo…
Product News
September 2021 – news you shouldn't miss
Here’s a brief summary of the features we added during September 2021. Our first webinar We organized our very first webinar for Czech speaking community and it…
Product News
Summer news that you shoudn't miss
Here’s a brief summary of the features we added during June, July, and August 2021. SmartHub Introducing SmartHub – a place where you can find useful informatio…
Chatbot
Setting up a chatbot to increase conversions and efficiency step by step
In the previous article we have explained what exactly a chatbot is and what it can help you with as an owner of an online store. This time, we will show you se…
Product News
Smartsupp release notes 05/2021
Here’s a brief summary of the features we added during May 2021. Some of these features were mentioned in the previous release notes article by mistake so we re…
Product News
Smartsupp release notes 02/21–04/21
Here is a brief summary of the features that were added between February and April 2021. Don’t miss dashboard academy – when you resolve all the conversations …
Chatbot
Save time and sell more with chatbots
Chatbots are the future of live chat on websites. On the one hand, they reduce costs and save entrepreneurs’ time, on the other hand, they are ready to help cus…
Tips
TOP 5 Smartsupp must-have features for your business
Have you just created a new account and installed Smartsupp on your website? Great! We’d like to show you five useful features that will help you impress your c…
Product News
Smartsupp release notes 12/20 and 01/21
Here is a brief summary of the features added in December 2020 and January 2021. Don’t miss FAQ chatbot - answers FAQs automatically Facebook Messenger integra…
Integrations
Reply to Facebook messages directly from Smartsupp
Do you have a Facebook business page for your online store? If yes, you most likely have to regularly check up on things and respond to customers’ questions. Ho…
Chatbot
Our new FAQ chatbot answers customers’ questions on your behalf
Starting today you can spend more time on other activities than just replying to conversations because our new FAQ chatbot deals with the most frequent question…
Tips
7 principles of correct customer communication
While shopping around for Christmas, we sometimes discovered (and used) our chat and noticed several bad habits. Do not lose your business needlessly.
Product News
Smartsupp release notes 11/20
Here is a simple summary of the features added in November: Dashboard setting up your profile is simpler (see here) multiple agent per chat prevention (see her…
Tips
Wherever you are you can always answer your customers using our mobile app.
Do you feel like the constant checking of your computer to see if you received a message from a customer is a waste of time? No more of that - using our mobile …
Tips
Recurring Christmas questions? Be faster with shortcuts!
We all know what this time of year is like. Christmas is almost here and people are shopping for presents. Even if you have a section on your website dedicated …
Chatbot
How to prepare your e-shop for Christmas with chatbot?
Christmas is around the corner, the magical time of hustle and bustle, nerves, frantic shopping, but also time spent with the family, lots of food and gifts… bu…
Product News
Smartsupp release notes 10/20
Here is a simple summary of the features we have added this October: Dashboard “Resolve” button added into the left panel on hover (see here) - so you have fas…
Tips
FAQs: What have you been asking this month?
We have gathered some questions you frequently ask. This short article will surely help you in case of any doubts. How to invite agents? Since we launched the n…
Product News
Adjustments in the FREE package - effective 29th October 2020
Dozens of people work on Smartsupp’s continuous development. Every two weeks we release new features or performance improvements and we are working on bringing …
Product News
Which parts of the Chat box API have we incorporated into the new version of Smartsupp?
Nová verze Smartsupp vám nabízí mnohem více funkcí, a tak už není nutné některé věci řešit přes API. Ulehčujeme vám práci!
Product News
The end of the old XMPP. Take a full advantage of the new Smartsupp!
We have implemented XMPP solutions in the past mainly due to the absence of mobile applications. Today, you have the opportunity to communicate with your visito…
Live Chat
5 ways to engage your visitors with live chat
Are you looking for a way to engage your visitors using live chat? Acquiring traffic is costly and takes time so you should not let your potential customers lea…
Product News
How to reply to offline messages in the new version of Smartsupp?
Offline messages in the new version of Smartsupp. A guide on how to reply and some pro tips. You will find all your communication in one thread.
Chatbot
How to build a chatbot without coding? Smartsupp Chatbot garage.
An article for all e-commerce business owners, marketers and other non-programmers who want to build a chatbot quickly and without a line of code.
Product News
What are the latest changes in the Smartsupp dashboard?
New look, new conversation categories, new Chatbot garage. Our innovations on't end with a fresh new chat box and file-sharing.
Product News
File-sharing and much more! The new chat box is out.
We are constantly working to improve Smartsupp and we always take your feedback to heart. That’s why we’ve collected your most frequent wishes and made them int…
Customer Stories
Schmicko mobile car wash: “20% of all our bookings come from Smartsupp live chat”
We got a chance to interview another one of our customers about their Smartsupp live chat experience. This time it was David, the founder of Schmicko, an on-dem…
Live Chat
Live chat: free or paid? How to decide?
Not every live chat provider will offer you the free live chat option. Why is it so? We will help you understand when a paid package might pay off.
Customer Stories
Smartsupp helps foosball legend make his online store more successful!
Oke Harms is a foosball legend. But he also runs a successful online store and is a cherished customer of Smartsupp. How does Smartsupp help his business?
Live Chat
Live chat - why use it in 2020? Top benefits and tips
Top benefits of live chat support and some tips on how to use it effectively. Provide quality customer care! Gain the competitive advantage!
Product News
UPDATE: What is Smartsupp preparing for Q1?
Many new Smartsupp features will come out in Q1. We decided on a radical change, which will push our product to a whole new level.
Events
Smartsupp at the Ecommerce Expo Warsaw 2019
We visited Warsaw ecommerce expo. Smartsupp is the most popular live chat amongst Polish e-shop owners, so obviously, we had to be there.
Events
SaaS movement — we did it again!
On 11th September 2019 Smartsupp, Smartlook and Survio turned the Faculty of Business of Brno Mendel University into SaaS dreamland. They brought together the m…
Tips
Improve your customer care with Smartsupp chat statistics
The advantages of chat statistics are countless — tracking company progress, its business goals, planning the strategy and many more.
Product News
Smartsupp is integrating with Facebook Messenger and E-mail (soon!)
Facebook messenger intergation. Reply immediately to the messages sent from your Facebook followers. Answer your email in Smartsupp.
Product News
A new Smartsupp chat box is around the corner
The new Smartsupp chat box will have a completely fresh, sleek look. We decided to go with a rather minimalist style. Read about new functions.
Product News
Chatting on the go? Download our brand new chat mobile app!
For the last 3 months we have been fully focused on developing a new Smartsupp chat mobile app. And we are really proud of it!
Product News
What were we working on the last 6 months? ?
Smartsupp live chat. Chatting is now faster and even more efficient. Automatic messages and shortcuts have never been easier to set up.
Events
Smartsupp at Warsaw E-commerce expo 2018
Warsaw E-commerce expo is the largest e-commerce event in Central Europe. This year’s fifteenth edition brought together over 4 000 participants and over 130 ex…
Product News
August product news: what's new in Smartsupp?
We have a lot to show you. Smartsupp now has quite a few new features. Let's have a look at them one by one in our new article.
Product News
Smartsupp mobile apps, GDPR and new features
Chat with visitors from your phone, prepare for GDPR with our new options to enhance privacy of your visitors and check out new Smartsupp features.
Legal
GDPR - Basic info
Is Smartsupp GDPR compliant? Which information does the live chat gather and what happens with it after? Your information is safe with us.
Tips
All Secrets about Automatic Messages Revealed
Automatic messages! All secrets about the most useful chat feature revealed. Complete introduction. Best practices included.
Tips
How to increase sales with a live chat
Have you installed Smartsupp on your website already? Good. So what now? Let’s take a look at our tips on how to increase sales with live chat. Reach Your Custo…
Tips
Speed up your conversation with Shortcuts
5 minutes of reading. 3 minutes of setting up. You use some phrases 50 times a day. It means 250 times a week. It is tiresome and completely useless. How do you…
Monthly insights in your inbox
Monthly tips, news and updates carefully handpicked by our editors
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