5 Best Free Live Chat Apps in 2022
Today, we’re going to cover not only why you may want to try some free live chat apps in your business, but also which ones to consider testing – check it out today.
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5 Best Free Live Chat Apps in 2022
If you want to take your customer service experience to the next level, live chat could be one way for you to do so. Live chat apps are great for improving contact between your business and its website visitors, helping you to convert them into loyal customers.
Today, we’re going to cover not only why you may want to try some free live chat apps in your business, but also which ones to consider testing.
Why should you use live chat apps?
There are a wide range of reasons why you should implement live chat on your website. Having an embedded live chatbox on your website is a signal for visitors that you offer them a fast and easy way to reach you, take care of client satisfaction, and that you want to provide an excellent customer experience.
Compared to other channels like phone and email, live chat is a preferable channel to communicate with support teams. Looking at the numbers, 73% of customers would go with live chat over the other aforementioned options.
If you are not convinced yet, we will be glad to show you more reasons why you should use a live chat app. Yes, there are more.
#1 Providing a short response time
The first and biggest advantage of live chat is the time of response. Customers can be sure that their problems will be taken care of right away. That’s definitely the most significant superiority of live chats.
#2 Giving the option to chat with an agent
Interaction with a human being can be a convincing factor. Chatbots are useful in many situations, but they won’t replace real assistants. Besides, by choosing live chat as a communication channel, customers avoid waiting on hold.
#3 Standing out from the competition
Having a live chat option is a great way for you to stay a step ahead of your competitors. First, it’s good to research the competition to check how many use live chat to support their customers.
Over 41% of customers expect live chat on your website. You don’t want to disappoint them, right? Check out our live chat solution.
#4 Generating new leads and increasing conversions
Live chats also generate leads. Sending a simple, welcoming message via chat like “Hello, how are you?” will be a stimulus to start a conversation if a customer spends some time browsing your website.
It’s always easier to share some doubts about something if you approach clients showing them that you are ready to help. To write more personalized messages, you can add customer data such as a name thanks to a visitor overview feature
#5 Saving money
By choosing a free app like Smartsupp you don’t have to worry about the costs, as you can simply embed a free live chat widget. If you would like to have some more features, upgrading is super quick and we have competitive prices.
Additionally, the canned response feature may help you save both time and money. The support team can answer quickly and support more clients simultaneously by having answers prepared to common questions. Being time-efficient means greater savings.
If you have an ecommerce store, you can prevent cart abandonment by embedding a live chat feature. It is a common problem that online shoppers don’t complete their purchases, for which there can be a few reasons - a complicated payment process, expensive shipping, or just getting lost on the page. At some point, buyers may need some help, and you can provide it by using live chat.
An agent can solve problems even faster thanks to the visitor recording feature. There is no need for a customer to describe the whole situation and what or where exactly they have an issue. The agent will already have a clear picture and can provide support instantly in order to help prevent cart abandonment.
#6 Getting customer feedback
You can get feedback immediately by interacting via live chat. It is an opportunity for you to get visitors’ impressions about their experiences.
If you want some more details on why you should use a live chat as a communication channel, click here to read an article about it.
What factors to take into consideration when picking live chat apps
Live chats are great facilitators and are highly beneficial to your business. To bring you as many benefits as possible, check if a chosen app has all the key features.
Make sure there is an option to adjust your chatbox to make it an integral part of your website. Change the colors, text, size, and decide on the chatbox position. Adding a photo and description of the agent would also be an asset and add a personal touch.
With a mobile app, your support team can answer customer requests on the go. That means regardless of whether they are at the airport, on the train, or just away from their keyboard. Check if your chosen app works with your software.
There are prepared answers to common questions that the customer service team receives on a daily basis. Also known as canned responses, they are a great feature to have because shortcuts will help save time. They allow agents to respond even quicker, which certainly improves the workflow. Besides, using shortcuts is a way to unify your brand’s voice.
To analyze customer service quality, ensure that an available app provides detailed statistics. Thanks to this feature, you can track your customer satisfaction rating, response time, and number of answered or missed chats, etc. Insightful and detailed reports are vital because based on such data, you can make decisions that are best for your business.
A handy feature that allows you to observe movement on your website by tracking customer activities. Thanks to a recording feature, you will know exactly how customers navigate your website, on what they click, and where (if at all) they get lost. Having this information will give you a better understanding of their way of thinking when visiting your website.
Check if each live chat app provides seamless integrations with other platforms like Google Analytics, WordPress, or PrestaShop. If you have an ecommerce platform or a website builder, it’s good to check what integrations are provided. With them, you can automatically link data about customers to your live chat app. In case native integration is not possible, check if you can perform your own with an API (Application Programming Interface).
This enables responding from various channels like email or Facebook Messenger from one place. It’s a practical facilitating solution for a customer service team, allowing them to manage all messages and reply to questions instantly.
This feature is also worth paying attention to. It’s a time-saver for both customers and chat support teams when they can send each other pictures or other files. It would be helpful for your chosen app to have a drag-and-drop option.
Make sure your data are safe
Check how the app stores data, how they are secured, and what it does to provide data privacy and security.
Free live chats to check
As you can see, having a live chat is valuable for both your business and your customers. If you want to find out whether or not this solution is for you, we have prepared a list of some free live chat apps that are worth trying out.
Smartsupp is a free live chat app and a customer support tool. You can embed a chat widget easily on your website to improve the customer experience through enabling real-time conversations. We are happy to show you some of the features that will definitely improve your work and increase sales.
- Free and paid plans available
Smartsupp offers live chats for free. Additionally, you can find three pricing plans with different and more advanced options:
- Standard plan at €22.50 per month - for small teams
- PRO plan at €108 per month - for larger teams
- Ultimate plan - enterprise solution for companies that need a tailored plan and even more advanced features. The price depends on a company’s needs, so no set cost is stated.
Except for the Ultimate plan, all paid options come with a 14-day free trial. If you want to check the whole offer, click here to see the details.
- Video recording
This feature is used to track the customers’ moves on your website and accelerate the support team’s work.
- File transfer available
Sometimes, a photo or document says more than a thousand words. That is why you and your website users can share files via live chat by simply using the drag-and-drop option.
- User-friendly app
It goes without saying – Smartsupp is very intuitive and easy to use.
- Statistics at your fingertips
Thanks to advanced analytics, you can generate reports to measure agent activity and work performance.
- A mobile app
You can use the mobile app on both Android and iOS.
- Visitor overview
Thanks to this feature, the customer support team can see information about customers: what they browse and buy, their names, the frequency of their visits to your website, and more.
- Customizable chat window
The chatbox can be adjusted to your website design. With Smartsupp, you can change colors and fonts, as well as add some pictures and agent descriptions.
- Seamless integration
With Smartsupp, you can work on all major platforms like WordPress, Shopify, Google Analytics, PrestaShop, and more. Smartsupp integrates natively with over 65 platforms. If you need integrations with other platforms, you can do so with the API.
- Data privacy
Smartsupp takes care of data storage, providing security and privacy. It is GDPR compliant, which means you have nothing to worry about in terms of data safety.
You can manage all conversations with customers from one inbox.
A free live chat software that offers real-time customer interaction. Below are some of the key features worth paying attention to.
- Only android app
If you are an iOS user, there is no possibility for support team members to download the app and use it on the go. Also, the app interface could be better.
- One paid plan is available
There is no choice other than the Premium plan at €5 per month for OnWebChat, which has a lot of chat features. Nevertheless, the lack of choice is a drawback here. Having more options to choose from is a sign of taking care of different companies’ needs. Besides, there is no enterprise option available for bigger businesses.
- OnWebChat integrates with only 9 platforms
- You can type with your voice using a microphone only on the Chrome browser
- Lack of multi-channel
- Lack of reports about your agents’ performance
- Visitor monitoring
- Customizable chatbox
- File sharing
- Set notification sound for new messages
- Typing insights - see messages in real-time before the send button is hit
You can hide the OnWebChat logo from your chat window.
MyLiveChat is a basic chat app. A list of its cons, pros, and core features follows.
- Integration could be better
- Lack of multi-channel - no possibility to answer messages from one place
- Does not integrates with Facebook Messenger or email inbox
- No shortcuts
- Lack of visitor recording
- Lack of tailored plan if you need a more personalized solution
- Can’t upgrade if your business grows and needs more features
- Completely free of charge
- Chatbox customization
- Both Android and iOS apps
- File sharing
- Proactive chat
- No credit card required
Userlike offers real-time support for all kinds of businesses. Let’s check what features Userlike provides, as well as what the pros and cons are.
Aside from a free option, Userlike offers four paid plans: Team for €90 per month, Corporate for €290 per month, Business for €720 per month, and Enterprise (no price given).
- There is no mobile app - agents cannot manage messages via mobiles
- The paid plans are quite expensive
- Lack of video recording feature
- Agents can’t reply to users once they close the chat window
- Integration with Facebook Messenger, WhatsApp and more platforms
- Video calls
- White labels
- Screen sharing
- Feedback option - visitors can score the service via star ratings, surveys, and optional comments
- Conversation tagging with topics
#5 Zoho SalesIQ
It is a free live chat support software with chat options for all kinds of businesses.
It offers one free plan and three paid ones: a Basic plan for €7 per month, Professional for €12.75 per month, and Enterprise for €20 per month.
- There is no multi-channel feature
- Integration could be better
- Agents can type with their voice
- You can get daily reports
- Integrations with Facebook Messenger, Telegram, and Whatsapp Business
- You can see detailed information about visitors
- Canned messages
- Screen sharing available
- Real-time monitoring of new employees
- A mobile app for both Android and iOS
Having a live chat can be very beneficial, but at some point you’ll need more than just the basic features. It’s good to choose an app that is easy to upgrade and provides the best possible solutions for your business growth.
Free apps are great for those who want to start their journey with live chats. If you are wondering which live chat platform to pick, Smartsupp would be an ideal choice. It is a complete customer service platform with all the necessary features and more to improve satisfaction rates. It is perfect for starting out and has more powerful features available for those who need more. Sign up for a free trial period and check it out for yourself.