Product News

Hey there, Smartsuppers! Our team has been hard at work since the beginning of the year and we have some cool new product updates for you this month.

Here’s a brief summary of the features we added during October 2021 but first of all let us invite you to our second webinar: so How to use live chat and chatbo…

Here’s a brief summary of the features we added during September 2021. Our first webinar We organized our very first webinar for Czech speaking community and it…

Here’s a brief summary of the features we added during June, July, and August 2021. SmartHub Introducing SmartHub – a place where you can find useful informatio…

Here’s a brief summary of the features we added during May 2021. Some of these features were mentioned in the previous release notes article by mistake so we re…

Here is a brief summary of the features that were added between February and April 2021. Don’t miss dashboard academy – when you resolve all the conversations …

Here is a brief summary of the features added in December 2020 and January 2021. Don’t miss FAQ chatbot - answers FAQs via live chat automatically Facebook Mes…

Here is a simple summary of the features added in November: Dashboard setting up your profile is simpler (see here) multiple agent per chat prevention (see her…

Here is a simple summary of the features we have added this October: Dashboard “Resolve” button added into the left panel on hover (see here) - so you have fas…

Dozens of people work on Smartsupp’s continuous development. Every two weeks we release new features or performance improvements and we are working on bringing …

Nová verze Smartsupp vám nabízí mnohem více funkcí, a tak už není nutné některé věci řešit přes API. Ulehčujeme vám práci!

We have implemented XMPP solutions in the past mainly due to the absence of mobile applications. Today, you have the opportunity to communicate with your visito…

Offline messages in the new version of Smartsupp. A guide on how to reply and some pro tips. You will find all your communication in one thread.

New look, new conversation categories, new Chatbot garage. Our innovations on't end with a fresh new chat box and file-sharing.

We are constantly working to improve Smartsupp and we always take your feedback to heart. That’s why we’ve collected your most frequent wishes and made them int…

Many new Smartsupp features will come out in Q1. We decided on a radical change, which will push our product to a whole new level.

Facebook messenger intergation. Reply immediately to the messages sent from your Facebook followers. Answer your email in Smartsupp.

The new Smartsupp chat box will have a completely fresh, sleek look. We decided to go with a rather minimalist style. Read about new functions.

For the last 3 months we have been fully focused on developing a new Smartsupp chat mobile app. And we are really proud of it!

Smartsupp live chat. Chatting is now faster and even more efficient. Automatic messages and shortcuts have never been easier to set up.

We have a lot to show you. Smartsupp now has quite a few new features. Let's have a look at them one by one in our new article.

Chat with visitors from your phone, prepare for GDPR with our new options to enhance privacy of your visitors and check out new Smartsupp features.