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January 2022 Release Notes–Kicking the year off strong!
Hey there, Smartsuppers! Our team has been hard at work since the beginning of the year and we have some cool new product updates for you this month.
October 2021 – news you shouldn't miss
Here’s a brief summary of the features we added during October 2021 but first of all let us invite you to our second webinar: so How to use live chat and chatbo…
September 2021 – news you shouldn't miss
Here’s a brief summary of the features we added during September 2021. Our first webinar We organized our very first webinar for Czech speaking community and it…
Summer news that you shoudn't miss
Here’s a brief summary of the features we added during June, July, and August 2021. SmartHub Introducing SmartHub – a place where you can find useful informatio…
Smartsupp release notes 05/2021
Here’s a brief summary of the features we added during May 2021. Some of these features were mentioned in the previous release notes article by mistake so we re…
Smartsupp release notes 02/21–04/21
Here is a brief summary of the features that were added between February and April 2021. Don’t miss dashboard academy – when you resolve all the conversations …
Smartsupp release notes 12/20 and 01/21
Here is a brief summary of the features added in December 2020 and January 2021. Don’t miss FAQ chatbot - answers FAQs automatically Facebook Messenger integra…
Smartsupp release notes 11/20
Here is a simple summary of the features added in November: Dashboard setting up your profile is simpler (see here) multiple agent per chat prevention (see her…
Smartsupp release notes 10/20
Here is a simple summary of the features we have added this October: Dashboard “Resolve” button added into the left panel on hover (see here) - so you have fas…
Adjustments in the FREE package - effective 29th October 2020
Dozens of people work on Smartsupp’s continuous development. Every two weeks we release new features or performance improvements and we are working on bringing …
Which parts of the Chat box API have we incorporated into the new version of Smartsupp?
Nová verze Smartsupp vám nabízí mnohem více funkcí, a tak už není nutné některé věci řešit přes API. Ulehčujeme vám práci!
The end of the old XMPP. Take a full advantage of the new Smartsupp!
We have implemented XMPP solutions in the past mainly due to the absence of mobile applications. Today, you have the opportunity to communicate with your visito…
How to reply to offline messages in the new version of Smartsupp?
Offline messages in the new version of Smartsupp. A guide on how to reply and some pro tips. You will find all your communication in one thread.
What are the latest changes in the Smartsupp dashboard?
New look, new conversation categories, new Chatbot garage. Our innovations on't end with a fresh new chat box and file-sharing.
File-sharing and much more! The new chat box is out.
We are constantly working to improve Smartsupp and we always take your feedback to heart. That’s why we’ve collected your most frequent wishes and made them int…
UPDATE: What is Smartsupp preparing for Q1?
Many new Smartsupp features will come out in Q1. We decided on a radical change, which will push our product to a whole new level.
Smartsupp is integrating with Facebook Messenger and E-mail (soon!)
Facebook messenger intergation. Reply immediately to the messages sent from your Facebook followers. Answer your email in Smartsupp.
A new Smartsupp chat box is around the corner
The new Smartsupp chat box will have a completely fresh, sleek look. We decided to go with a rather minimalist style. Read about new functions.
Chatting on the go? Download our brand new chat mobile app!
For the last 3 months we have been fully focused on developing a new Smartsupp chat mobile app. And we are really proud of it!
What were we working on the last 6 months? ?
Smartsupp live chat. Chatting is now faster and even more efficient. Automatic messages and shortcuts have never been easier to set up.
August product news: what's new in Smartsupp?
We have a lot to show you. Smartsupp now has quite a few new features. Let's have a look at them one by one in our new article.
Smartsupp mobile apps, GDPR and new features
Chat with visitors from your phone, prepare for GDPR with our new options to enhance privacy of your visitors and check out new Smartsupp features.
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