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What are the latest changes in the Smartsupp dashboard?

June 16, 2020 | Michaela Žabková | Product News, Smartsupp

The news doesn’t stop with the chat box. Our dashboard also gets a new look and features. We gave a new look to conversations and visitor info

 

We put more emphasis on conversations

We’ve changed the look of the dashboard from the ground up. You will notice the change immediately on the initial screen, which will be displayed after logging in. Instead of the Visitors tab, you will see the Conversations tab. Better communication with visitors is the basic mission of our live chat. And that’s why it became the centre of our dashboard. Thanks to this, you can immediately focus on those visitors who need your advice.

 live chat dashboard

The conversations were given new, useful categories

Whether the conversation is ongoing or resolved, they are both still conversations and therefore logically belong together. You can now find your conversation history directly in the Conversations tab. There you can change between the “Open” and “Closed” tabs. Leave the conversation open until you’ve resolved it. When finished, it then moves to Closed.

live chat conversation 

Another difference is in the division of conversations into “My” and “Team”. This is a great tool if you use Smartsupp in a larger team. Your own conversations are listed at the top, below you can see the conversations of the other operators.

 

Why are we making all these changes? We’re working to improve Smartsupp to make it a much richer tool to help take your customer communication to the next level. The internal logic of the tool also needs to be adapted to this.

Moreover, these changes are intended to prepare the dashboard for integration with e-mail and Facebook messenger, which will follow.

 

Automatic messages have been transformed into Chatbot garage

Everyone who has installed Smartsupp so far has found 3 pre-prepared automatic messages in their settings: a welcome on the first visit, a welcome returning visitor and a message that you can use when you are too busy.

 smartsupp chatbot

We decided to make your work even easier and developed the Chatbot garage. There you will find several new ready-made messages that will help you engage your customers even better. Thanks to the new Chatbot garage, you will be able to let your visitor know about special deals, offer help with order completion, or a discount on the next purchase, all in just a few clicks. Of course, you can also create your own bot. And we are already preparing other useful messages for you to use.

 

Is there a situation in which you like to use automatic messaging and want to share your experience? Or would you like to use automatic messaging, but don’t know how to do it? Write us in the chat or email us at support@smartsupp.com