Here is a brief summary of the features that were added between February and April 2021.
- dashboard academy – when you resolve all the conversations with your customers, you can learn more about how to profit by using Smartsupp
- automatic chat resolve – conversations will be automatically marked as resolved after 30 days of inactivity
- improved Video Recording settings
- wire transfer is no longer available in our billing
- improved onboarding for new customers – videos and tutorials about Smartsupp installation on platforms (WordPress, Prestashop etc.) added to the onboarding for new customers
- autocomplete tool for your shortcuts in chat
- option to renew the subscription at the app
- product news can be now accessed from mobile app
- design changes of visitor detail
- possibility to mark a conversation as unread
- searching and filtering resolved conversations
Any questions or comments? Write us in the chat or at firstname.lastname@example.org.