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Smartsupp release notes 02/21–04/21

May 25, 2021 | Jan Švábík | Smartsupp

Here is a brief summary of the features that were added between February and April 2021.

Don’t miss

  • dashboard academy – when you resolve all the conversations with your customers, you can learn more about how to profit by using Smartsupp
  • automatic chat resolve – conversations will be automatically marked as resolved after 30 days of inactivity

Dashboard and chat box

  • improved Video Recording settings
  • wire transfer is no longer available in our billing
  • improved onboarding for new customers – videos and tutorials about Smartsupp installation on platforms (WordPress, Prestashop etc.) added to the onboarding for new customers

Mobile apps

  • autocomplete tool for your shortcuts in chat
  • option to renew the subscription at the app
  • product news can be now accessed from mobile app
  • design changes of visitor detail
  • possibility to mark a conversation as unread
  • searching and filtering resolved conversations

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