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Summer news that you shoudn’t miss

September 1, 2021 | Jan Švábík | Product News, Smartsupp

Here’s a brief summary of the features we added during June, July, and August 2021.

SmartHub

Introducing SmartHub – a place where you can find useful information that will help you get ahead of your competitors (check it out or see screenshot).

  • Outperform your competitors – take a look at our articles and recommendations to improve your communication and be the one who is loved by their customers.

SmartHub

Chatbot

  • Multiple chatbots in one account – finally, you can create more than one chatbot in your account to handle situations such as a website with multiple languages, domains or when you want to create different chatbots for different categories.
  • Branches created by mistake can be easily fixed – with the new option to move the chatbot messages among individual levels and branches of the chatbot.
  • Change the order of the buttons in one click – in the message detail you can change the order of the buttons by clicking on the button and dragging it to its new position.
  • Duplicate bots when creating similar ones – just click on the „Duplicate“ button when you want to create a similar chatbot, use the previous one as a template for the new one (e.g. when creating chatbots for other languages).
  • More comprehensive chatbots – each branch can have up to 10 levels of messages so you can design even more complex chatbots.
  • Automatic saving in chatbot builder – you don’t need to think about saving all of your changes when building your new chatbot, they are saved automatically with every change you made.

Duplicating chatbots

Mobile apps

  • Set up chatbots right from the app – you can set up chatbots comfortably from our mobile app. Have you already set one? Get inspired how chatbot can help you sell more.
  • Set up authorization form easily – the authorization form can now be set up also right from our mobile app.
  • Notification on agent assign – agent will receive a notification when assigned to a conversation so they won’t miss any chat again.

Dashboard and chat box

  • Be notified even in offline mode – you can turn on notifications for offline mode so you can be notified about new messages, this way you can decide whether you respond now or later.
  • Send GIFs to the chat – you can send animated images to your customers (or vice versa), make the chat friendlier with that.
  • Little improvements – we made some little changes to improve shortcuts and groups management.

Send animated GIFs

Any questions or comments? Write us in the chat or at support@smartsupp.com.