Smartsupp release notes 11/20

Smartsupp release notes 11/20

Smartsupp release notes 11/20

Here is a simple summary of the features added in November:

Dashboard

  • setting up your profile is simpler (see here)
  • multiple agent per chat prevention (see here)
  • message source icons (see here)
  • “required” or “optional” settings for e-mail input in the contact form

Mobile app

  • app speed and stability improvements
  • minor graphic changes
  • free package color settings bug fixed
  • notifications are shown when app is opened
  • messages that failed to sent have red background
  • conversation/last message channel is displayed

BETA users

  • Facebook messages integration
  • new statistics UI, including new metric – online time
  • conversation categories

Still confused? Contact us via the chat box in your dashboard and we’ll be happy to get in touch with you. Please note that customer service is included only in paid packages.