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Smartsupp release notes 11/20

December 18, 2020 | Jan Švábík | Product News, Smartsupp

Here is a simple summary of the features added in November:


  • setting up your profile is simpler (see here)
  • multiple agent per chat prevention (see here)
  • message source icons (see here)
  • “required” or “optional” settings for e-mail input in auth form

Mobile app

  • app speed and stability improvements
  • minor graphic changes
  • free package color settings bug fixed
  • notifications are shown when app is opened
  • messages that failed to sent have red background
  • conversation/last message channel is displayed

BETA users

  • Facebook messages integration
  • new statistics UI, including new metric – online time
  • conversation categories

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