Here is a brief summary of the features added in December 2020 and January 2021.
Don’t miss
- FAQ chatbot – answers FAQs automatically
- Facebook Messenger integration – allows you to receive and answer Facebook messages from Smartsupp dashboard
Dashboard and chat box
- new email notifications for missed conversations (read more)
- improved and more detailed statistics
- new conversation categories
- simplified recording settings (moved to dashboard)
- focused elements are highlighted
Mobile app
- added conversation guide (Android)
- in-app notifications for incoming visitors (Android)
- new settings for visitor notifications (Android)
- the bug where visitor list wasn’t automatically refreshed was fixed (Android)
- added visitor simulation (Android)
- you can now edit your visitor’s phone number (iOS)
- app will alert you that you won’t receive notifications when you go offline (iOS)
- improved integration with Facebook Messenger (iOS)
- improved error messages in conversations, closed conversations, visitors list and chat (iOS)
- minor graphic adjustments
- minor bug fixes
Any questions or comments? Write us in the chat or at support@smartsupp.com.
