Display/hide menu
Product
Powerful features at your fingertips
Live Chat
Genuinely connect with visitors and boost online sales
Chatbot
Automate your sales and customer care processes
Video Recordings
See your website’s blind spots and gather valuable business insights
Solutions for teams
For Customer Care
Provide superb customer care to create lasting customer relations
For E-commerce
Turn your website visitors into return customers
Get a 1-to-1 Demo
Speak with our experts and build your very own tailor-made solution
Try Live Chat for Free
Learn from the experts
Smartsupp Academy
Educational goodies to help you hone your conversational e-commerce skills
Blog
The latest trends in conversational e-commerce and business online
Customer Stories
Find out what Smartsupp can do for your business
Pricing
Resources
Getting started?
Blog
The latest trends in conversational e-commerce and business online
Case studies
Find out what Smartsupp can do for your business
Smartsupp Academy
Educational goodies to help you hone your conversational e-commerce skills
Product Updates
Keeping you up to date with our latest product developments!
Need help?
Help
Find answers to technical issues in our tutorials
Integrations
Use our integrations on e-commerce platforms and website builders
Developer Docs
Access all the info you need to correctly implement your chatbox
Get a 1-to-1 Demo
Speak with our experts and build your very own tailor-made solution
From our blog
Web Chat: Best Practices for Communicating with Customers
Learn how to best employ web chat in your customer service strategy and improve the user…
What is a Chatbot: The Ultimate Guide
Want to know what chatbots are, how they work, and the benefits they offer businesses? T…
Conversational Commerce Market Trends–Driving Online Sales Through Live Chat and More
Find out why live chat, chatbots, and other conversational e-commerce tools are the best…
Read more on our blog
Company
Get to know us
About Us
We help companies take their online sales to the next level via live chat
Join Our Team
Become part of our team and help us make an impact in the world of e-commerce
Talk to sales
Get a 1-to-1 Demo
Speak with our experts and build your very own tailor-made solution
Meet us on social media
We are sociable!
News, events, webinar announcements, and all you need to know at one place. No spams guaranteed!
Find us on your favourite channel
Log in
Create a free account
Request a Demo
Change language (current: English)
This page is not translated to any other language.
customercare
Other
How Does Chat Transcript Help Customer Service? Everything You Need to Know
Find out how a chat transcript can enhance your customer service. Explore the benefits of reviewing past conversations and how it influences customer satisfaction.
Monthly insights in your inbox
Monthly tips, news and updates carefully handpicked by our editors
Join our newsletter
This form is protected by reCAPTCHA. The Google
Privacy Policy
and
Terms of Service
apply.
Other