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At Smartsupp, we've analyzed data from over 175,000 accounts and nearly 5 billion website visits throughout 2024, and what we've discovered is eye-opening.

Explore impactful strategies for handling multiple live chats—prioritize, balance speed and accuracy, and master multitasking.

Customer expectations are evolving, making it crucial for brands to offer a more consistent and connected experience – speed matters.

Learn how to create an omnichannel lead generation strategy by coordinating chatbots with email marketing. Uncover how you can get more leads for your business.

Chatbot marketing strategy is not some futuristic concept anymore. It is happening right now, and brands that get it right are pulling ahead fast.

Learn how to use AI to optimize sales performance. Master product descriptions, streamline marketing, and predict trends.

Discover how AI chatbots can reduce your online store's customer support costs by 30% while improving response times.

Are you finding it hard to keep up with customer expectations? We will show you ways to integrate AI into your customer service effectively.

AI is the future of sales. But this doesn’t mean that you can transition overnight. Here's how to prepare for AI-driven changes.

See how efficient AI customer engagement tools and strategies are at predicting customer needs and creating more meaningful interactions.

Discover how chatbots can revolutionize small businesses by automating repetitive tasks, improving customer support, and driving sales.

Enhance your customer service with AI chatbots to improve satisfaction scores and retain loyal customers.

See how AI is reshaping the eCommerce industry through personalized product suggestions, voice search, smart chatbots, and advanced analytics for secure shopping experiences.

Artificial Intelligence is on an upward trend. It is quickly being integrated into business processes and altering strategies for greater success.

Discover how Smartsupp AI-powered live chat assistants revolutionize customer support, save time and enhance conversations.

Master all aspects of chatbot design: UI, personalization, speed, error handling, feedback, scalability, graphics, AI, tone, logic. Elevate with Smartsupp!

Unlock the potential of chatbot automation with Smartsupp! Streamline tasks, boost sales, and engage customers effortlessly. Try it now!

Learn about trends, performance metrics, and how top Czech brands are using web chats for better customer satisfaction and sales.

Upselling like cherry on the top Let your shoppers discover the upgraded versions of your products with a charm! Set your chatbot to seamlessly switch the conve…

Live chat is one of the preferred method of communication. Want to know why? Read our article.

Lack of inspiration while creating a chatbot for your particular use case? Is your goal to engage visitors with your chatbot and cover some specific scenarios? Check out how our chatbot template store can make your life easier. It can effectively assist you with the following inquiries.

How to get more revenue from the same traffic with chatbots? Many examples explained within digital marketing framework: SEE - THINK - DO - CARE.

Learn how to showcase your products effectively online using product cards and OG tags. Boost your e-commerce marketing strategy.

Find the perfect chatbot app for your needs using our comprehensive guide. Check out tips on choosing the best solution.

Read the article to get insights into the future of eCommerce industry. Find out tomorrow's lead generation methods.

Maximize lead generation with powerful ecommerce chatbots. Enhance the shopping experience, with ecommerce chatbot app for AI online shopping.

Explore the top 6 alternatives to Drift, and make an informed decision on the perfect chat software for your business needs.

Looking for a Pure Chat alternative? Look no further and check our top picks you may want to test out.

Today, we’re going to cover not only why you may want to try some free live chat apps in your business, but also which ones to consider testing.

Optimize lead generation with efficient chatbot apps. Harness the power of an AI chatbot for better customer service.

Generate more leads with Pipedrive chatbot alternatives. Qualify your prospects with a chat that grows with your brand – find out more!

Find out how Smartsupp's new chat box outperforms competitors in customer engagement and support.

We've carefully selected 6 of the most effective micro-chatbot use cases that you can use for your business.

Improve customer satisfaction with our new and improved live chat box. Faster, personalized and reliable. Better user experience guaranteed!

Have you ever wondered how to use ChatGPT to enhance your ecommerce strategy? Check out the article for some new ideas.

Boost customer satisfaction by being one step ahead. Discover proactive customer service and learn how to make it work.

ChatGPT can be an incredibly useful tool, but only if you know how to utilize it effectively. In my previous article, I shared 3 clever tricks for using ChatGPT…

Find out how a chat transcript can enhance your customer service. Explore the benefits of reviewing past conversations and how it influences customer satisfaction.

Revitalize your sales process steps and gain a new perspective. Read the article and get to know how to improve your business strategy by stepping back.

Transform your customer support with ChatGPT's 15+ prompts. Streamline workflows, amaze customers and revolutionize your approach now.

Learn the best tips and tricks for mastering conversational sales. Make prospects talk with you — boost your conversational selling skills today.

Read about why ChatGPT live chat is the next critical technology wave of the future for online businesses and e-commerce professionals worldwide.

Pick your live chat and learn how to implement it on your Wix website. Engage your customers online with excellent chat capabilities today!

It has been three months since I got excited about ChatGPT– the moment I saw it, I started intensely testing its capabilities to better understand this new and …

Here's how to stand out from the competition with superb online customer care. Read on for the ultimate guide to delivering an exceptional user experience.

This guide provides an easy-to-follow, step-by-step approach to improving your sales conversion rate in order to maximize revenue.

Looking for a secure live chat? Check what makes livechat solutions secure, and what to take into account when choosing one.

Learn about the top Olark alternatives for live chat software and find the best fit for your business. Some of them might surprise you!

This guide gives you a step-by-step process for creating a powerful and successful sales strategy.

Learn how to identify opportunities, craft effective conversations and capitalize on them to boost conversions and increase customer retention.

Learn how to close deals quickly, with confidence and poise, and develop the habits necessary to create long-term relationships with customers.

Learn how to keep yourself fired up and driven for success with time-proven tactics that have been proven to work in the high-pressure world of sales.

Have you ever considered using a live chat and a chatbot to increase your business and ecommerce sales? If not, you should, it really works. See more below!

Ever wondered how to reduce cart abandonment with a chatbot? The answer is Smartsupp. Check out the article for more details.

Learn the essential tips and tricks for boosting product sales in e-commerce! This blog post outlines 10 must-know tactics for your online store.

Get your customer success strategy on the right track with these 11 essential metrics – and check how to set up your customer success tracking.

How to turn more leads into deals and generate revenue in your ecommerce or online business? Read our blog post to find out!

Trying to choose a live chat tool for your Shopify online store? Check what features you should pay attention to, and the best solution for your needs.

Looking for some alternatives to Freshdesk? Look no further and read our comparison of Freshdesk alternatives.

Looking for Intercom system alternatives? We've gathered the top 5 tools you really need to check out.

Check out the best practices for chatting with customers on your website.

How can you leverage chatbots on social media? Read our blog post to find out more!

Thinking about implementing a webchat in your business? Read our article and get inspired!

Looking for alternatives to Zopim, or having a few tools to test in your pipeline? Read our article to make an informed decision!

Adding a live chat widget to your website is easier – and more beneficial – than you think. Find out why!

Find out why live chat, chatbots, and other conversational e-commerce tools are the best way to drive online sales in today’s booming internet marketplace.

In this blog post, we'll answer some of the most frequently asked questions (FAQs) about chatbot support. 🙌🏼

Want to know what chatbots are, how they work, and the benefits they offer businesses? This guide has everything you need to know.

Looking for Tidio alternatives? Look no further – read our blog post and find out our best picks for alternatives to Tidio.

A growing number of online businesses are using bots to answer customer queries. Find out why you should consider this option too.

Learn how to best employ web chat in your customer service strategy and improve the user experience of your website.

How important is good communication in chat customer service? Read our blog post to find out today!

Learn the basics on how to set up a live chat in your website, some best practices and the most important things you need for successful live chat.

Zendesk Chat is popular for customer support, but the product might also have some shortcomings. Here are the best alternatives to Zendesk chat.

A purchase is only complete when the customer feels appreciated. Thank your customers for their business with one of our customizable thank you templates!

Do you want your customer service team to be the best they can be? Check out these 22 lessons learned from the best of the best.

Learn about the best live chat capabilities and how they can boost online business. Improve conversation management with conversations tagging.

In this blog post, we'll explore TAWK alternatives and factors to analyze when considering your switch.

Read on to learn how to select the best WordPress live chat solution for your business.

Customer service chat is the best way to drive online business. Here are 9 reasons why you shouldn't miss out on this revolutionary customer service tool.

Keep reading to learn what chatbot marketing is and how to create a chatbot for your business to help your marketing team.

You can set up a customer service chatbot yourself by following just five simple steps, with no programming skills required.

Let's look at some of the most popular LiveChat alternatives and what they have to offer.

Smartsupp live chat, chatbots, and video recordings listed as one of the best plugins for businesses to leverage on WordPress! Learn more here.

Why to use web chat? What features does it offer? How does it strengthen your business? How does it save you time? And how your money? Let's find out.

Considering implementing a chatbot in your online store? Check how to do it right!

Smartsupp delivers new chatbot capabilities that help your webshop save time, money, and resources–automate FAQs and tend to best quality visitors first.

Let's take a look at a few factors you should add to your list when trying to pick the best live chat app for your business.

Hey there, Smartsuppers! Our team has been hard at work since the beginning of the year and we have some cool new product updates for you this month.

Here’s a brief summary of the features we added during September 2021. Our first webinar We organized our very first webinar for Czech speaking community and it…

Here’s a brief summary of the features we added during June, July, and August 2021. SmartHub Introducing SmartHub – a place where you can find useful informatio…

In the previous article we have explained what exactly a chatbot is and what it can help you with as an owner of an online store. This time, we will show you se…

Chatbots are the future of live chat on websites. On the one hand, they reduce costs and save entrepreneurs’ time, on the other hand, they are ready to help cus…

Have you just created a new account and installed Smartsupp on your website? Great! We’d like to show you five useful features that will help you impress your c…

Do you have a Facebook business page for your online store? If yes, you most likely have to regularly check up on things and respond to customers’ questions. Ho…

Starting today you can spend more time on other activities than just replying to conversations because our new FAQ chatbot deals with the most frequent question…

While shopping around for Christmas, we sometimes discovered (and used) our chat and noticed several bad habits. Do not lose your business needlessly.

Do you feel like the constant checking of your computer to see if you received a message from a customer is a waste of time? No more of that - using our mobile …

We all know what this time of year is like. Christmas is almost here and people are shopping for presents. Even if you have a section on your website dedicated …

Christmas is around the corner, the magical time of hustle and bustle, nerves, frantic shopping, but also time spent with the family, lots of food and gifts… bu…

We have gathered some questions you frequently ask. This short article will surely help you in case of any doubts. How to invite agents? Since we launched the n…

Dozens of people work on Smartsupp’s continuous development. Every two weeks we release new features or performance improvements and we are working on bringing …

Nová verze Smartsupp vám nabízí mnohem více funkcí, a tak už není nutné některé věci řešit přes API. Ulehčujeme vám práci!

We have implemented XMPP solutions in the past mainly due to the absence of mobile applications. Today, you have the opportunity to communicate with your visito…

Are you looking for a way to engage your visitors using live chat? Acquiring traffic is costly and takes time, so you should not let your potential customers le…

Offline messages in the new version of Smartsupp. A guide on how to reply and some pro tips. You will find all your communication in one thread.

An article for all e-commerce business owners, marketers and other non-programmers who want to build a chatbot quickly and without a line of code.

New look, new conversation categories, new Chatbot garage. Our innovations on't end with a fresh new chat box and file-sharing.

We are constantly working to improve Smartsupp and we always take your feedback to heart. That’s why we’ve collected your most frequent wishes and made them int…

We got a chance to interview another one of our customers about their Smartsupp live chat experience. This time it was David, the founder of Schmicko, an on-dem…

Not every live chat provider will offer you the free live chat option. Why is it so? We will help you understand when a paid package might pay off.

Oke Harms is a foosball legend. But he also runs a successful online store and is a cherished customer of Smartsupp. How does Smartsupp help his business?

Many new Smartsupp features will come out in Q1. We decided on a radical change, which will push our product to a whole new level.

We visited Warsaw ecommerce expo. Smartsupp is the most popular live chat amongst Polish e-shop owners, so obviously, we had to be there.

On 11th September 2019 Smartsupp, Smartlook and Survio turned the Faculty of Business of Brno Mendel University into SaaS dreamland. They brought together the m…

The advantages of chat statistics are countless — tracking company progress, its business goals, planning the strategy and many more.

Facebook messenger intergation. Reply immediately to the messages sent from your Facebook followers. Answer your email in Smartsupp.

The new Smartsupp chat box will have a completely fresh, sleek look. We decided to go with a rather minimalist style. Read about new functions.

For the last 3 months we have been fully focused on developing a new Smartsupp chat mobile app. And we are really proud of it!

Smartsupp live chat. Chatting is now faster and even more efficient. Automatic messages and shortcuts have never been easier to set up.

Warsaw E-commerce expo is the largest e-commerce event in Central Europe. This year’s fifteenth edition brought together over 4 000 participants and over 130 ex…

We have a lot to show you. Smartsupp now has quite a few new features. Let's have a look at them one by one in our new article.

Chat with visitors from your phone, prepare for GDPR with our new options to enhance privacy of your visitors and check out new Smartsupp features.

Is Smartsupp GDPR compliant? Which information does the live chat gather and what happens with it after? Your information is safe with us.

Automatic messages! All secrets about the most useful chat feature revealed. Complete introduction. Best practices included.

Have you installed Smartsupp on your website already? Good. So what now? Let’s take a look at our tips on how to increase sales with live chat. Reach Your Custo…

Shortcuts are pre-designed texts that you can use to expedite your replies to conversations with visitors. They contain ready-made answers for your most frequen…

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