Domain whitelist

You can restrict the display of the chat box only for specific domains in Settings > General(1) > General(2) > Domain whitelist(3)
Smartsupp will only appear on the listed domain. If you leave the field empty, then Smartsupp chat can be added to any domain.

Screenshot_1

If you decided to use domain whitelist, please make sure that you’ve entered your domain(s) in a correct way. Do not use capital letters, protocol or path, only domains.

Correct listing:

www.website.com
website.com

Incorrect listing (do not use!, will be automatically corrected):

http://www.website.com
https://www.website.com
www.website.com/example
*.website.com

Still confused? Contact us via the chat box in your dashboard and we’ll be happy to get in touch with you. Please note that customer service is included only in paid packages.