Customer story

KetoDiet handles 60% of their communication with customers solely through live chat

Featuring Šárka Kaiserová, Director of Operations, Law & Processes

60%

of communication with customers handled by chat

1/2

working day for an agent saved with chatbot

30%

of communication resolved by chatbot

Why live chat?

“Weight loss is a sensitive topic, so it’s more comfortable for people to communicate anonymously through the live chat.”

Some notable recorded results Keto Diet achieved by using live chat and chatbots were:

most customers are

40-50

years old and tech savvy

30%

of all queries is a part-time working day for an agent

60%

of communication with customers handled by chat

chatbot solves

30%

of communication with customers

“With the chatbot, we are technologically more modern and attractive as an online business.”

Šárka Kaiderová, Director of Operations, Law & Processes

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