KetoDiet handles 60% of their communication with customers solely through live chat
Customer story

KetoDiet handles 60% of their communication with customers solely through live chat

Featuring Šárka Kaiserová, Director of Operations, Law & Processes
60%
of communication with customers handled by chat
1/2
working day for an agent saved with chatbot
30%
of communication resolved by chatbot

Why live chat?

“Weight loss is a sensitive topic, so it’s more comfortable for people to communicate anonymously through the live chat.”

Achieving great results with Smartsupp

Some notable recorded results Keto Diet achieved by using live chat and chatbots were:

Company
  • KetoDiet in an online nutrition store

  • They have offline consultation centers

  • Their B2B partners are Alza and Košík

Industry
Diet programmes and nutrition
Key features used
most customers are
40-50
years old and tech savvy
30%
of all queries is a part-time working day for an agent
60%
of communication with customers handled by chat
chatbot solves
30%
of communication with customers
Instagram posts by KetoDiet including their customer's stories
“With the chatbot, we are technologically more modern and attractive as an online business.”
Šárka Kaiderová, Director of Operations, Law & Processes
Instagram posts by KetoDiet including their customer's stories
Try now

Try Smartsupp for free and see the great results yourself