Customer story
KetoDiet handles 60% of their communication with customers solely through live chat
Featuring Šárka Kaiserová, Director of Operations, Law & Processes

60%
of communication with customers handled by chat
1/2
working day for an agent saved with chatbot
30%
of communication resolved by chatbot
Why live chat?
“Weight loss is a sensitive topic, so it’s more comfortable for people to communicate anonymously through the live chat.”
Achieving great results with Smartsupp
Some notable recorded results Keto Diet achieved by using live chat and chatbots were:
Company
KetoDiet in an online nutrition store
They have offline consultation centers
Their B2B partners are Alza and Košík
Industry
Diet programmes and nutrition

“With the chatbot, we are technologically more modern and attractive as an online business.”



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