Don’t work harder, work smarter

With our ready-made templates, you can create your own Chatbot in just a few minutes. Simply choose a template that fits your needs, customize it for your business, and your Chatbot is ready to communicate with customers.

The Chatbot can easily connect to a wide range of CRM systems, email marketing tools, and business platforms. This enables smooth data transfer for potential customers while ensuring the Chatbot is fully compatible with your existing processes.

We actually recommend it! Live chat and Chatbots make a perfect team that complements each other beautifully. Visitors start by chatting with the bot, which handles common questions, sends pricing information, or collects contact details. But when they need a more personal touch or have specific questions, the Chatbot seamlessly transfers them to a live agent who doesn't have to start from scratch gathering basic information.

Besides the standard button-based Chatbot, you can also choose our AI shopping assistant, which is much more capable. Since it draws information from your website and product catalog, it can recommend suitable products to customers, boost sales, and independently handle up to 80% of inquiries.

While many online stores use live chat, paying human operators 24/7 only makes economic sense for the largest businesses. Outside business hours, customers usually have no one to help them. Another factor is wait time. During peak season, operators typically can't handle all inquiries immediately. Customers have to wait, which many don't like, so they leave the store.

A button-based Chatbot works 24 hours a day, including holidays and weekends. So even when you're not online, it can help customers, direct them to relevant pages, or collect basic information that operators can use the next business day.

Chatbots are included in our Standard plan. You can find specific pricing information on the Smartsupp Pricing page.

Business hours only account for 40 out of the total 168 hours in a week, and two-thirds of customers shop outside these hours. When a customer has a question they can't find an answer to on your website, can't reach anyone by phone, and there's no one available on chat, they'll very likely leave your store. In the best case, they'll postpone their purchase (and probably never buy at all), and in the worst case, they'll go to your competitors.

Even a simple button-based Chatbot can independently handle many inquiries or direct website visitors to your FAQ page, for example. The key is showing potential customers that you're aware of them and care about their needs.

You'll see the first results as soon as your first customers open the chat window. Then in the evening, you can review your conversation statistics – you'll see how many people "chatted" with your Chatbot and what they were interested in. It's almost like watching a new employee in action!

A traditional button-based Chatbot works on predefined scenarios and rules – a decision tree that's created either from ready-made templates or custom rules. Our Mira AI shopping assistant, on the other hand, can respond to customer inquiries flexibly. It uses artificial intelligence, so it understands conversation context and draws information from your product catalog.

However, even a regular Chatbot can be an extremely useful helper that answers common questions, directs customers to relevant pages, or collects their contact information for future outreach.

Not at all! The Smartsupp Chatbot is designed as a simple plug-and-play solution. We have ready-made templates for the most common uses - lead generation, answering FAQs, or recommending products. Everything is set up through an intuitive interface in our user-friendly editor.

Yes, we've actually created a special type of Chatbot specifically designed for lead collection. This Chatbot is designed to elegantly gather visitor contact information like names, emails, or phone numbers during natural conversations.

Unlike traditional forms, which often have conversion rates below 2%, our lead generation Chatbot achieves significantly higher success rates.

All data is securely stored in Smartsupp's database. We use SSL/TLS encryption and the latest security technologies to protect it. Smartsupp is fully GDPR compliant and all data is stored only within the EU.