Don’t work harder, work smarter

Reply instantly, suggest products, service customers, and much more, all without even breaking a sweat.

Human-chatbot combination

Automate your sales and customer care processes

Our chatbot is your superstar agent built to serve your customers, all while helping drive your online sales. The human-chatbot combo is a must for online businesses of all sizes.

Respond. Engage. Promote.

Increase Online Sales with Less Effort

Deliver rapid responses to customer inquiries

Don’t leave your customers hanging–greet your visitors instantly and help them find the products they are most likely to buy so that they become loyal patrons of your business.

Engage visitors and customers with ease

Let your chatbot break the ice for you–reach out to customers and offer them the options that are most likely to appeal to their needs, saving you time and resources.

Promote and upsell products via chatbot

Need an extra marketing push? Your chatbot is the perfect sales assistant, offering menus of options to your shoppers that will help them make purchases they’re satisfied with.

Useful tip

Don’t know how to set up a chatbot?

No problem! Smartsupp offers chatbot templates to help you get started.

Guide Visitors and Boost Conversion Rates

Put your chatbot on the frontline

Obtain better quality leads and deliver only relevant inquiries to your human agents, helping them improve conversion rates while optimizing your customer service strategy.

Give visitors a reliable shopping guide

Increase sales opportunities while helping your visitors find what they want by setting up your chatbot with thorough menu options that will guide them on their shopping journey.

Acquire customer details via chatbot

Obtain invaluable visitor details and determine which chatbot menu options customers select most. Gain a better understanding of your target audience and best-selling products.

Save Time and Resources

Rest easy–chatbot on duty

The chatbot has you covered 24/7. Instant replies all the way through to great product suggestions, your business is in good hands.

Simplify your workflow

Let chatbot answer FAQs and take care of routine customer care tasks so that your agents can focus on more important visitor requests and needs.

Use chatbot AI to check order statuses

Currently available for Shoptet, the chatbot delivers order statuses in real-time with package tracking. Let the chatbot leave your customers at ease, and keep them updated!

Use Cases: Put Your Chatbot in Action!

Lead Generation and Data Collection

Collect reliable contacts and visitor details with chatbot to identify sales opportunities.

Chatbot as a First Filter

Let your chatbot greet visitors and also identify the best sales opportunities.

Special Offers and Sales Opportunities

Use chatbot to promote Black Friday sales and limited time offers.

Highlighted Products and Guided Shopping

Use the chatbot to offer visitors the products that they are most likely to buy.

"Smartsupp offers an effective and professional support experience"

We’ve calculated that the conversion rate of users who use chat is 10 times higher than those who do not engage in a conversation!

Matteo Zendron

Glamsport.it

"Simple, effective solution for the customer communication"

Smartsupp allows us to increase our conversion rate by offering quick and efficient advice which helps us make more sales.

Jérémy Joussot-French

Moncanape.com

"We fell in love with Smartsupp for its functionality and intuitiveness"

It is our company’s best investment. Smartsupp helps us shorten the distance between us and our customers and it has also had an impact on the sales growth.

Diana Puchalska

Kursyzdalne.com

"Instant customer service with the chatbot feature"

The chatbot answers the frequently asked questions instantly and allows our customer service reps to focus on the more detailed questions that our clients have.

Tony Jeffries

Blankmediaprinting.com

"To build a strong business you must have great customer service"

Chatbot helps us to understand what the client is looking for and then introduce the customer service representative right after we understand the needs of the client.