Don’t work harder, work smarter

Reply instantly, suggest products, service customers, and much more, all without even breaking a sweat.

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Trusted by 100 000+ active customers worldwide

COLORADO Department of Labor and Employment

Our promise to our users

Smartsupp will help you engage visitors in real-time, at the right time.

We provide excellent multilingual resources and customer support.

We empower both customer service teams and online store managers!

Human-chatbot combination

Automate your sales and customer care processes

Our chatbot is your superstar agent built to serve your customers, all while helping drive your online sales. The human-chatbot combo is a must for online businesses of all sizes.

Respond. Engage. Promote.

Increase Online Sales with Less Effort

Deliver rapid responses to customer inquiries

Don’t leave your customers hanging–greet your visitors instantly and help them find the products they are most likely to buy so that they become loyal patrons of your business.

Engage visitors and customers with ease

Let your chatbot break the ice for you–reach out to customers and offer them the options that are most likely to appeal to their needs, saving you time and resources.

Promote and upsell products via chatbot

Need an extra marketing push? Your chatbot is the perfect sales assistant, offering menus of options to your shoppers that will help them make purchases they’re satisfied with.

Useful tip

Don’t know how to set up a chatbot?

No problem! Smartsupp offers chatbot templates to help you get started.

Guide Visitors and Boost Conversion Rates

Put your chatbot on the frontline

Obtain better quality leads and deliver only relevant inquiries to your human agents, helping them improve conversion rates while optimizing your customer service strategy.

Give visitors a reliable shopping guide

Increase sales opportunities while helping your visitors find what they want by setting up your chatbot with thorough menu options that will guide them on their shopping journey.

Acquire customer details via chatbot

Obtain invaluable visitor details and determine which chatbot menu options customers select most. Gain a better understanding of your target audience and best-selling products.

Save Time and Resources

Rest easy–chatbot on duty

The chatbot has you covered 24/7. Instant replies all the way through to great product suggestions, your business is in good hands.

Simplify your workflow

Let chatbot answer FAQs and take care of routine customer care tasks so that your agents can focus on more important visitor requests and needs.

Use chatbot AI to check order statuses

Currently available for Shoptet, the chatbot delivers order statuses in real-time with package tracking. Let the chatbot leave your customers at ease, and keep them updated!

Use Cases: Put Your Chatbot in Action!

Lead Generation and Data Collection

Collect reliable contacts and visitor details with chatbot to identify sales opportunities.

Chatbot as a First Filter

Let your chatbot greet visitors and also identify the best sales opportunities.

Special Offers and Sales Opportunities

Use chatbot to promote Black Friday sales and limited time offers.

Highlighted Products and Guided Shopping

Use the chatbot to offer visitors the products that they are most likely to buy.

The proof is in the numbers–our customers trust the results

+40% conversion to a deal
+25% increase in sales leads
18% conversion to chat on mobile

“The conversion to a deal is much higher with Smartsupp at 40%, along with the very visible 25% increase in sales leads.”

Rutger de Groot

CEO of Bconnect

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+169% conversion rate
+30% average order value
98% satisfaction rating

“Smartsupp Live Chat helped us boost our sales by 10.8%. We have been using Smartsupp for several years and it helped us deliver a 30% higher order value and a 169% higher conversion rate.”

Jakub Klaus

E-Commerce Director of Breno

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+397% conversion rate
150 monthly chatbot interactions
95% satisfaction rating

“Conversation is the key-live chat delivers a higher conversion rate. We were able to achieve 379% more sales with visitors who used chat versus the ones who didn’t.”

Jan Houdek

CEO and owner of Dokonalá Káva

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60% of communication handled by chat
1/2 of their working day saved with chatbot
30% of the queries they received resolved by chatbot

“Smartsupp's chatbot helps us save ½ of a working day per agent, and resolves 30% of our customers' queries.”

Šárka Kaiserová

Director of Operations, Law & Processes

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20% of communication handled via chat
30 people are able to share the workload
9h per day with the online status “On” via chat

"Smartsupp's chatbot runs on our website 24/7, saving customer support loads of time."

Tomáš Linhart

Project Manager

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150 conversations per day
3000 daily visits
40% of all queries resolved by chatbot

“During the high season, we have 150 conversations a day. The chat provides us with enough time to respond. There is no pressure to respond like there is on a phone call.”