based on 700+ reviews from
Best ready-to-use chatbot for your business
Try our chatbot at no extra cost. It handles FAQs, gathers basic customer info, and captures new leads for you.
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Join 100,000+ customers now
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Chatbot built for every scenario
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Create your own chatbot for free in minutes
Designed to deliver results
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Multilingual support
Help customers in any language, ensuring clear communication every time.
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Customize per page
Display different scenarios based on what page your visitor is on, delivering relevant help.
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Handover to operator
Seamlessly transfer complex questions to your team when human expertise is needed.
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Conversation history
Review chat history to identify trends, refine responses, and deliver better support.
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Automated messages
Engage visitors instantly with messages tailored to pages they currently view.
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Customer statistics
Track key metrics and visitor behavior to understand what's working and where to improve.
Testimonials
They love us!
"Great tool for communication with customers"
Smartsupp is a great tool for improving customer support. I like that it allows automated messages that can answer frequently asked questions, saving time.
"An excellent live chat with advanced features"
I have been using Smartsupp and, overall, the experience has been very good. It is a live chat platform that allows connecting with customers quickly and effectively. Intuitive and easy-to-use interface – The setup is simple and does not require technical knowledge.
"Amazing for Connecting with Customers and Boosting Sales!"
I’ve been using Smartsupp for a few months now, and I can honestly say it’s been a game-changer! It makes chatting with customers super easy, so I can answer their questions on the spot and help them feel supported. The real-time insights into how people are navigating the site have been priceless—it’s like having an extra set of eyes to understand what visitors are looking for.
"Great tool for communication with customers"
Smartsupp is a great tool for improving customer support. I like that it allows automated messages that can answer frequently asked questions, saving time.
"An excellent live chat with advanced features"
I have been using Smartsupp and, overall, the experience has been very good. It is a live chat platform that allows connecting with customers quickly and effectively. Intuitive and easy-to-use interface – The setup is simple and does not require technical knowledge.
"Amazing for Connecting with Customers and Boosting Sales!"
I’ve been using Smartsupp for a few months now, and I can honestly say it’s been a game-changer! It makes chatting with customers super easy, so I can answer their questions on the spot and help them feel supported. The real-time insights into how people are navigating the site have been priceless—it’s like having an extra set of eyes to understand what visitors are looking for.
"Android App"
The Android app is also very good. Finally, the ease of use of the platform is excellent.
"Smartsupp is an effective tool for customer support in B2B segment"
Automation with chatbot – Using predefined responses and automated messages, we can filter out common questions and focus on relevant inquiries.
"It's convenient, fast, and easy to use—exactly what I was looking for!"
Smartsupp has been a game-changer for my business. It's convenient, fast, and incredibly easy to use, making customer interactions seamless and efficient. The live chat feature allows me to respond to inquiries in real time, which has significantly improved customer satisfaction.
"Very good, Easy to use"
Excellect software, it's easy to use and set up. It's easy to use and also can recieve message and reply from mobile phone.
"Efficient and User-Friendly Chat Solution"
Smartsupp excels in providing top-notch customer support, with a responsive team always ready to assist. The platform's ease of implementation is a major advantage – setting it up on a website is quick and straightforward, even for non-technical users. The intuitive interface ensures smooth navigation, and the customizable chat widget blends perfectly with any website design.
4.7 Rating based on 787 reviews
4.6 Rating based on 343 reviews
Works great on all major platforms
Use our out-of-the-box integrations on e-commerce platforms and website builders
60+ other platform integrations
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Build your own chatbot in minutes
Use ready-made templates or create one yourself in our intuitive builder.
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Use advanced chatbot features
Simplify segmentation with conversation tagging and engage visitors with automated messages.
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Ready to go deeper? Use AI assistant
AI shopping assistant can do much more than a regular chatbot. It learns, improvises, and adapts to context.
“Smartsupp chat generates €45,000 (CZK 1.1 million) in monthly inquiries. Thanks to the chatbot, our customers know we're available 24/7 and can reach us anytime.”
— Jan Kučera, E-commerce manager at ASKO - NÁBYTEK
50%
of queries resolved by a chatbot
600
emails acquired by the chatbot monthly
1,700
conversations each month
FAQs about Chatbot
Couldn't find some information? Try the Smartsupp Help Center or simply contact us.
With our ready-made templates, you can create your own Chatbot in just a few minutes. Simply choose a template that fits your needs, customize it for your business, and your Chatbot is ready to communicate with customers.
The Chatbot can easily connect to a wide range of CRM systems, email marketing tools, and business platforms. This enables smooth data transfer for potential customers while ensuring the Chatbot is fully compatible with your existing processes.
We actually recommend it! Live chat and Chatbots make a perfect team that complements each other beautifully. Visitors start by chatting with the bot, which handles common questions, sends pricing information, or collects contact details. But when they need a more personal touch or have specific questions, the Chatbot seamlessly transfers them to a live agent who doesn't have to start from scratch gathering basic information.
Besides the standard button-based Chatbot, you can also choose our AI shopping assistant, which is much more capable. Since it draws information from your website and product catalog, it can recommend suitable products to customers, boost sales, and independently handle up to 80% of inquiries.
While many online stores use live chat, paying human operators 24/7 only makes economic sense for the largest businesses. Outside business hours, customers usually have no one to help them. Another factor is wait time. During peak season, operators typically can't handle all inquiries immediately. Customers have to wait, which many don't like, so they leave the store.
A button-based Chatbot works 24 hours a day, including holidays and weekends. So even when you're not online, it can help customers, direct them to relevant pages, or collect basic information that operators can use the next business day.
Chatbots are included in our Standard plan. You can find specific pricing information on the Smartsupp Pricing page.
Business hours only account for 40 out of the total 168 hours in a week, and two-thirds of customers shop outside these hours. When a customer has a question they can't find an answer to on your website, can't reach anyone by phone, and there's no one available on chat, they'll very likely leave your store. In the best case, they'll postpone their purchase (and probably never buy at all), and in the worst case, they'll go to your competitors.
Even a simple button-based Chatbot can independently handle many inquiries or direct website visitors to your FAQ page, for example. The key is showing potential customers that you're aware of them and care about their needs.
You'll see the first results as soon as your first customers open the chat window. Then in the evening, you can review your conversation statistics – you'll see how many people "chatted" with your Chatbot and what they were interested in. It's almost like watching a new employee in action!
A traditional button-based Chatbot works on predefined scenarios and rules – a decision tree that's created either from ready-made templates or custom rules. Our Mira AI shopping assistant, on the other hand, can respond to customer inquiries flexibly. It uses artificial intelligence, so it understands conversation context and draws information from your product catalog.
However, even a regular Chatbot can be an extremely useful helper that answers common questions, directs customers to relevant pages, or collects their contact information for future outreach.
Not at all! The Smartsupp Chatbot is designed as a simple plug-and-play solution. We have ready-made templates for the most common uses - lead generation, answering FAQs, or recommending products. Everything is set up through an intuitive interface in our user-friendly editor.
Yes, we've actually created a special type of Chatbot specifically designed for lead collection. This Chatbot is designed to elegantly gather visitor contact information like names, emails, or phone numbers during natural conversations.
Unlike traditional forms, which often have conversion rates below 2%, our lead generation Chatbot achieves significantly higher success rates.
All data is securely stored in Smartsupp's database. We use SSL/TLS encryption and the latest security technologies to protect it. Smartsupp is fully GDPR compliant and all data is stored only within the EU.
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