Terms of service

Last updated: April 14, 2016

Please read these Terms and Conditions ("Terms", "Terms and Conditions") carefully before using the https://www.smartsupp.com website (the "Service") operated by Smartsupp.com, s.r.o. ("us", "we", or "our").

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

Access to the Service

Internet connection is required to access the Service. You are responsible for ensuring functionality of your computer or mobile device and network connections that connect you to the Service, including, but not limited to, "browser" software. We assume no responsibility for the reliability or performance of your internet provider or any connections or devices as described in this section.

Your access to the service might be temporarily limited or suspended (a) during planned downtime for upgrades and maintenance of the Service; or (b) during any unavailability caused by downtime, technical failures, acts undertaken by third parties (such as our hosting providers etc.), connectivity issues on the internet networks, acts of God, acts of government, acts of terror or civil unrest, distributed denial of service or other attacks on the Service; or (c) if we suspect or detect any malicious software, code or activity within your account.


The service is provides as SaaS (software-as-a-service). We offer several subscription types. There is (a) a free Subscription of the Service with limited features that doesn't require any billing information or payment; (b) premium Subscriptions of the Service that require payments on a periodic basis. All Subscription types and their prices and features are described on our website in the Pricing section.

Premium subscriptions of the Service are billed per number of users ("Agents") on a subscription basis ("Subscription(s)"). You are required to pay inadvance on a periodic basis ("Billing Cycle"). Billing cycles are set either on a monthly, quarterly or annual basis, depending on the type of subscription plan you select when purchasing a Subscription.

At the end of each Billing Cycle we send you a payment request by email for the next Billing Cycle under the exact same conditions. You may cancel your Subscription by simply not providing the next payment or by contacting our customer support team.

Valid payment method - credit card, PayPal or bank transfer - is required to process the payment for your Subscription. You shall provide Smartsupp.com, s.r.o. with accurate billing information including full name or company name,VATIN (value added tax identification number; in case you have one), address, zip code, billing email, phone number (optional) and a valid payment method information. By submitting such payment information, you automatically authorize Smartsupp.com, s.r.o. to charge you the Subscription fees for given Billing Cycle.

All payment requests have two week due period. In case payment is not made in this period, we have right to cancel your subscription and suspend or terminate your account. Once payment is made, invoice with your billing info is automatically sent to the provided billing email. This happens upon each payment.

In case you choose to make a payment by bank transfer, you may incur additional fees by your bank. These fees are not refundable or connected toSmartsupp,com s.r.o. in any way. To dispute or find out more about such fees, contact your bank.

Free Trial

Smartsupp.com, s.r.o. offers a free 30 day trial with each Subscription ("Free Trial"). No billing information is required in order to sign up for the Free Trial.

At any time and without notice, Smartsupp.com, s.r.o. reserves the right to (i) modify the terms and conditions of the Free Trial offer, or (ii) cancel such Free Trial offer.

Fee Changes

Smartsupp.com, s.r.o., in its sole discretion and at any time, may modify theSubscription fees for the Subscriptions. Any Subscription fee change will become effective at the end of the then-current Billing Cycle.

Smartsupp.com, s.r.o. will provide you with a reasonable prior notice of any change in Subscription fees to give you an opportunity to terminate your Subscription before such change becomes effective.

Your continued use of the Service after the Subscription fee change comes into effect constitutes your agreement to pay the modified Subscription fee amount.


Refund requests for Subscriptions may be considered by Smartsupp.com, s.r.o. on a case-by-case basis and granted in sole discretion of Smartsupp.com, s.r.o..


You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service.

You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

Links To Other Web Sites

Our Service may contain links to third-party web sites or services that are not owned or controlled by Smartsupp.com, s.r.o..

Smartsupp.com, s.r.o. has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services.You further acknowledge and agree that Smartsupp.com, s.r.o. shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.


We may modify, terminate or suspend your account immediately if we suspect violation of the Terms.

If you wish to terminate your account, you may simply discontinue using the Service, or request a termination of your account. Upon termination, your right to use the Service will immediately cease.

Limitation Of Liability

In no event shall Smartsupp.com, s.r.o., nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.


Your use of the Service is at your sole risk. The Service is provided on an "AS IS" and "AS AVAILABLE" basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.

We do our best to ensure the highest availability and security of the Service.Despite that, Smartsupp.com, s.r.o. its subsidiaries, affiliates, and its licensors do not warrant that a) the Service will function uninterrupted, secure or available at any particular time or location; b) any errors or defects will be corrected; c) the Service is free of viruses or other harmful components; or d) the results of using the Service will meet your requirements.

Governing Law

These Terms shall be governed and construed in accordance with the laws of Czech Republic, without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.


We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

Contact Us

If you have any questions about these Terms, please contact us.