How to Start With Live Chat on Your Website or Eshop
Black Friday at Smartsupp is here for New and Free users upgrading to Standard Package! Sign up or log in to your account and claim your 50% discount. 🤩

The Basics: Save Time and Boost Sales

Welcome to Smartsupp!

Smartsupp is one of today’s most popular live chat solutions. Learn how to best use our product to start saving time while also increasing your sales.

You’ll learn:

  • How customer insights boost your business

How to Add Smartsupp to Your Website

Find out how to set up and get started with Smartsupp after registration–install the chatbot on your site and initiate chats with your website visitors.

You’ll learn:

  • How to install Smartsupp on your website with ease.
  • How to get in touch with us for assistance.
  • Where you can find helpful videos on our youtube channel.

How to Properly Adjust Text in the Smartsupp Chat Window

Increase sales opportunities–correctly set up your Smartsupp chat window to make it more appealing and inviting for visitors to get in touch with you.

You’ll learn:

  • What to avoid when setting up your chat window
  • How to personalize your chat window to increase visitor contact opportunities
  • How to reduce missed business opportunities
  • What an excellent personalized chat window should look like
  • How to create an effective away response when offline

What Are Automatic Messages and How to Work with Them

Never leave your customers hanging! Find out how to set up personalized, automatic live chat messages from Smartsupp, and even use them for marketing purposes.

You’ll learn:

  • How to set up your automatic messages
  • How to set up your offline or away status
  • How to update your automated messages to make them more effective
  • How to use automated messages as a strong marketing tool
  • Where you can find automatic response templates in Smartsupp

How to Facilitate Customer Communication with the Smartsupp Mobile App

Stay in touch with your visitors, even when you’re away from your desktop. Never miss a sales opportunity and keep your customers happy with your service.

You’ll learn:

  • Why the Smartsupp mobile app is critical to your business
  • How to use the mobile app to communicate with customers
  • What important web chat insights the mobile app delivers
  • Which features are included such as chatbot and file sharing
  • How to leverage this app to improve overall business

How to Optimize Your Site with Smartsupp Video Recordings

The competitive advantage you can’t be without! See your website’s blind spots and understand visitor buying behavior to make the most of your business.

You’ll learn:

  • Where sessions recordings are located and how to access them
  • What type of information you can obtain from visitor video recordings
  • What type of features come built into video recordings
  • How you can best use sessions recordings to obtain valuable visitor insights
  • How you can use video recordings to improve your website’s shopping experience

The Chatbot–Your Online Store’s Virtual Assistant

Don’t work harder, work Smarty-er! Our chatbot Smarty helps you sell more and saves you loads of time, all while delivering excellent customer care.

You’ll learn:

  • How you can use chatbot to suggest products via chat
  • How your chatbot can greet and assist visitors from the get-go
  • How chatbot can be leveraged to respond to FAQs
  • How chatbot can provide you great statistics and data
  • Why chatbots are the modern competitive edge you need