AI Reply Assistant is a tool that helps your support agents write better responses faster. Instead of drafting messages from scratch, agents write quick, informal responses in their own words, then click the magic wand icon.

The AI instantly rewrites the message with perfect grammar, professional tone, and appropriate formatting—while keeping the agent's intended meaning. Agents review the suggestion and can send it with one click or edit it further. The tool also summarizes previous conversation history automatically, so agents get instant context without reading through long chat threads. Learn more about how to use AI Reply Assistant.

No. AI Reply Assistant and AI Chatbot serve different purposes. With AI Reply Assistant, your human agents remain in control—AI only assists them by suggesting better replies and helps correct grammar errors and keep brand tonality clear.

AI Chatbot (like our Mira AI Shopping Assistant) responds to customers independently without human intervention, working 24/7 to resolve up to 80% of repetitive questions automatically. It's perfect for basic information requests and handling volume outside business hours.

On average, teams save around 30% of their time. Agents spend less time rewriting messages, fixing typos, or reading long chat histories — and more time actually helping customers.

No, AI Reply Assistant doesn't respond automatically and you maintain complete control over all responses, so you can customize the tone and style of all answers. Whether you want responses to be formal and professional, friendly and casual, or somewhere in between, the AI adapts to your preferences. This ensures consistency across your entire support team—even if you have agents with different writing styles or experience levels.

Your brand's voice remains consistent in every customer interaction, which builds trust and strengthens your professional image.

AI Reply Assistant supports all Smartsupp channels: Live Chat, Email, WhatsApp, and Messenger. Handle all customer conversations in one place with consistent, AI-enhanced replies.

Yes, it's actually a great combination! These two AI tools complement each other perfectly, and you don't have to choose just one. You can streamline responses during business hours with AI Reply Assistant while instantly answering inquiries after hours with Mira AI shopping assistant.

Alternatively, Mira AI can handle basic questions while you focus only on complex inquiries or your most valuable leads with the help of AI Reply Assistant.

No training needed. Agents simply write a reply, click the magic wand, and send an improved version. Most teams start using it productively within minutes.

Yes. AI Reply Assistant can be configured to match your brand's specific tone of voice and communication style. Whether you want responses to be formal and professional, friendly and casual, or somewhere in between, the AI adapts to your preferences. This ensures consistency across your entire support team—even if you have agents with different writing styles or experience levels.

Your brand's voice remains consistent in every customer interaction, which builds trust and strengthens your professional image.

AI Reply Assistant is valuable for any business that wants to speed up their team's response times. It can be an excellent alternative to chatbots if you don't want to give up control over your responses—or if your leads are simply so valuable that they deserve a human touch.

It's especially useful for e-commerce and online stores with high volumes of inquiries, B2B companies with complex products or services, companies with international customers thanks to multilingual support, teams that want to maintain a consistent communication tone across all agents, and businesses where response speed matters but personalization is equally important.

Setting up AI Reply Assistant is incredibly simple—just enable it in your Smartsupp account and start replying smarter right away. You don't need to configure anything.

Once enabled, your agents simply write their responses as usual and click the magic wand icon to instantly get a polished, professional version. There's no complex setup, no training required, and no technical knowledge needed. Your team can start saving time and improving response quality from the very first message.

AI Reply Assistant is available as an add-on to your Smartsupp plan. Pricing depends on your current subscription. For specific pricing information and to see how AI Reply Assistant fits with your current plan, visit our pricing page.

Yes! We offer a free trial so you can experience how AI Reply Assistant improves your team's efficiency firsthand. During the trial, you'll have access to all features including grammar correction, tone adjustment, conversation summarization, and multilingual support. This allows your agents to test the tool in real customer conversations and see the time savings before committing.

When an agent picks up a conversation, AI Reply Assistant automatically analyzes the chat history and generates a concise summary of what's been discussed. This gives agents instant context about the customer's issue, previous questions, and any information already provided—without spending time reading through long conversation threads.

The summary appears at the beginning of the conversation, allowing agents to jump in and provide relevant assistance immediately. This is especially valuable when conversations are transferred between agents, when agents return to older conversations, or during high-volume periods when speed is critical. Agents can respond in seconds instead of minutes.