Prestashop

Smartsupp live chat integration

Do not have Smartsupp account yet? Sign up now for free in just 2 minutes!

PrestaShop 1.6

Choose your version: PrestaShop 1.6PrestaShop 1.5

step 1 Install module

Install module as follows.

smartsupp-prestashop-plugin-03
step 2 Create account

Sign up to Smartsupp first to create your own account.

smartsupp-prestashop-plugin-04a
smartsupp-prestashop-plugin-04b

From here go to STEP 4 below …

step 3 Connect existing account

Simply login using your Smartlook e-mail + password.

smartsupp-prestashop-plugin-05a
smartsupp-prestashop-plugin-05b

step 4 Smartsupp chat is now active

Smartsupp chat is now visible on your PrestaShop.

smartsupp-prestashop-plugin-06
step 5Advanced settings

Smartsupp chat still does not work? Try these settings …

smartsupp-prestashop-plugin-07

To chat with visitors and see them on website log in to Smartsupp Dashboard.

PrestaShop 1.5

Choose your version: PrestaShop 1.6PrestaShop 1.5

Do not have Smartsupp account yet? Sign up now for free in just 2 minutes!
step 1 Install module

Install module as follows. Do not forget to “Mark as favorite” so you can access it later easily.

smartsupp-prestashop-plugin-v15-01
smartsupp-prestashop-plugin-v15-02
smartsupp-prestashop-plugin-v15-03

step 2 Insert code

Your code is in Smartsupp > Settings > Chat box > Chat code, insert it and Save.
smartsupp-prestashop-plugin-v15-04

step 3 Do not update plugin

This plugin version is 1.0.6 and works on your PrestaShop version 1.5 properly. Do not update plugin directly from PrestaShop store as it offers version for lastest PrestaShop version 1.6 and it offeres uncompatible plugin version 2.0.0.
smartsupp-prestashop-plugin-v15-05

To chat with visitors and see them on website log in to Smartsupp Dashboard.