Connection with Mac OS X (Adium)
.help - write this shortcut in a conversation (in XMPP client) to show a list of helpful shortcuts
Download Adium and install it.
Add an instant messaging account.>
- Service: choose XMPP (Jabber)
- Jabber ID: fill in your UID login from Dashboard > Settings > Personal > XMPP (Jabber)
- Password: use your Smartsupp password
Go to Adium > Preferences > Accounts. Select your account and Edit ...
In Accounts choose tab Options, look for Security, mark checkbox at Allow plaintext authentication and click OK to save the settings.
Go online by choosing status Available. You can see agents, visitors and accept chats.