Smartsupp-Updates

Content Security Policy (CSP)

If you are using Content Security Policy (CSP) on your website, you will need to add the following rules for Smartsupp to work correctly until May 8th. https://www.smartsupp.com/help/how-to-use-smartsupp-with-content-security-policy-csp/

Whitelisting domains

If you are dealing with whitelisting domains, we updated their list, which can be found on the link below. Please add the new domains until May 8th. https://www.smartsupp.com/help/cant-see-dashboard/

If these terms don’t tell you anything, you’re probably not dealing with them in the company. To be sure you can ask your IT department.

Server changes

We recently changed the server, the new one identifies your not logged in visitors in a different way, than the previous one. Don’t be alarmed if you see random characters instead of the numbers, everything is working correctly!

Do you like numbers and want to know how Smartsupp works on your web?

We have moved statistics ? directly into main Dashboard menu next to the history tab.

We have made a lot of changes in the last month:

• added online time to visitor header in the chat window
• added number of visits and chats in the visitor’s detail
• added filter to visitor list - now you can filter for example active visitors only
• improved browsing history in the detail of visitor
• added number of visits to the visitor list table.

We have released an update of our Android app.

• Compatibility with Android 9
• Notifications improvements
• Possibility to save the password with SmartLock
• Bugfixes and stability improvements

You can download the latest version from Google Play.

Lesen Sie unseren Artikel oder schauen Sie sich unser Video an, um herauszufinden, woran wir bei Smartsupp gearbeitet haben.

Die wichtigsten Verbesserungen sind:

• Annäherung und einfachere Auflistung der Besucher
• Schnellerer Chat
• Überarbeitete Historie und Suche

We wrote new FAQ article for companies that using whitelistening of certain domains.

Adjust Smartsupp according to your needs. Show detailed visitor info, customize chat box design, connect chat to your CRM and more.

Open Developer Docs

Improved side panel
We have improved the side panel with ongoing chats. You can now see the last message and when it was sent. Also, you can now see other agents in chat. Read more about it in our help article.

Unification of sending shortcuts
Now, a shortcut can be chosen by clicking on it or hitting the enter key. After that you can send it just as you would as a standard message.

Added e-mail of agent to statistics
In the list of agents you can now see the e-mail of agents so you can easily differentiate between them.

We are constantly trying to improve our product and bring you more value. Please take a moment to help us improve our services by completing a few simple questions. https://goo.gl/forms/tAIPEFfCGME2MGbN2

Also in summer we prepared a bunch of new features

• Preview of the latest message in the list of open chats
• Better distinguish between chatting visitors who have already left your website
• Unified connection to chats
• Improved messages writing
• Easier work with shortcuts
• You can edit visitor information in history

Read more about all product news on our blog.