Popular live chat for e‑commerce
Convert visitors to customers. A website without live chat is like a brick-and-mortar store without a shop assistant–ready to talk business?
Trusted by 100 000+ active customers worldwide
Quick setup
Start chatting in 2 minutes
Integrations
PrestaShop, OpenCart, etc.
Chat on the go
iOS & Android app
Power up your business with our conversational AI chatbot!
Experience the future of conversationale-commerce firsthand
500% higher customer engagement
Step behind the counter of your webshop
Online store without a chat is like a brick-and-mortar store without a shop assistant. Step behind a virtual counter of your online store and start a personal conversation with your customers.
- Make your visitor feel welcome
- Offer help with merchandise selection
- Motivate with special offers & discounts
Positive impact on conversions
Boost sales on your webshop
Data shows that visitors who chat with you are up to 5 times more likely to buy. Measure impact of Smartsupp on conversions in Google Analytics.
Customer identification
See customer’s details in chat
See customer info like name, email or phone directly in Smartsupp when chatting, thanks to our out-of-the-box integrations with e-commerce platforms.
Automatic messages
Automate your customer care
Smartsupp allows you to proactively engage visitors. Set up personalized automatic messages based on visited page and how long visitor spent on it.
Video recordings
Understand customer behavior
Watch behavior of your visitors while making a purchase. You can see pages they browsed, their mouse movement, clicks and understand where they are getting stuck.
Works great on all major platforms
Use our out-of-the-box integrations on e-commerce platforms and website builders
The proof is in the numbers–our customers trust the results
- +40% conversion to a deal
- +25% increase in sales leads
- 18% conversion to chat on mobile
“The conversion to a deal is much higher with Smartsupp at 40%, along with the very visible 25% increase in sales leads.”
Rutger de Groot
CEO of Bconnect
- +169% conversion rate
- +30% average order value
- 98% satisfaction rating
“Smartsupp Live Chat helped us boost our sales by 10.8%. We have been using Smartsupp for several years and it helped us deliver a 30% higher order value and a 169% higher conversion rate.”
Jakub Klaus
E-Commerce Director of Breno
- 9.7% increase in sales
- 10.3% conversion rate from chat alone
- 2.3 times higher average order value
"We see Smartsupp as a sales channel that allows us to significantly increase our overall sales. The conversion rate from chat alone is 10.3%, which proves the efficiency of this service."
Martin Kubica
- +397% conversion rate
- 150 monthly chatbot interactions
- 95% satisfaction rating
“Conversation is the key-live chat delivers a higher conversion rate. We were able to achieve 379% more sales with visitors who used chat versus the ones who didn’t.”
Jan Houdek
CEO and owner of Dokonalá Káva
- 60% of communication handled by chat
- 1/2 of their working day saved with chatbot
- 30% of the queries they received resolved by chatbot
“Smartsupp's chatbot helps us save ½ of a working day per agent, and resolves 30% of our customers' queries.”
Šárka Kaiserová
Director of Operations, Law & Processes
- 20% of communication handled via chat
- 30 people are able to share the workload
- 9h per day with the online status “On” via chat
"Smartsupp's chatbot runs on our website 24/7, saving customer support loads of time."
Tomáš Linhart
Project Manager
- 150 conversations per day
- 3000 daily visits
- 40% of all queries resolved by chatbot
“During the high season, we have 150 conversations a day. The chat provides us with enough time to respond. There is no pressure to respond like there is on a phone call.”
Irena Žirovnická
Customer Support Manager
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