Smartsupp release notes 12/20 and 01/21

Smartsupp release notes 12/20 and 01/21

Smartsupp release notes 12/20 and 01/21

Here is a brief summary of the features added in December 2020 and January 2021.

Don’t miss

Dashboard and chat box

  • new email notifications for missed conversations (read more)
  • improved and more detailed statistics
  • new email notifications for missed conversations (read more)
  • simplified recording settings (moved to dashboard)
  • focused elements are highlighted

Mobile app

  • added conversation guide (Android)
  • in-app notifications for incoming visitors (Android)
  • added conversation guide (Android)
  • the bug where visitor list wasn’t automatically refreshed was fixed (Android)
  • added visitor simulation (Android)
  • added conversation guide (Android)
  • app will alert you that you won’t receive notifications when you go offline (iOS)
  • improved integration with Facebook Messenger (iOS)
  • improved error messages in conversations, closed conversations, visitors list and chat (iOS)* improved integration with Facebook Messenger (iOS)
  • minor bug fixes

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