Billing

Billing blurred

My package

You can see what package you have and when it expires.

Billing info

If you have already inserted your billing information during payment, you can edit it here. Every time you buy your package you will receive an invoice to the Billing email address.

Tip: If you need to update any information that appears on your invoice, change it in the Billing information section and tick the last button “Update billing info on last invoice”. The changes will be applied on the last invoice only.

Payment method

Once you insert your payment method during your first payment, you can change your payment method here. We accept credit cards (VISA, Mastercard) or PayPal. Unfortunately, we do not accept American Express cards nor cryptocurrency.

You can pay in CZK, EUR, USD or PLN.

Last invoices

Here you can see all of your invoices. If you wish to add a note, just click on Edit in the Note column. The note will appear on the invoice automatically.

Note

How can I buy a subscription?

You can buy a subscription by clicking on the Edit button in My package. In the upper part, you can choose whether you want an annual or monthly subscription. Then click on the Activate button in the Standard or Pro package.

In the second step choose the number of agents.

In the final step, you can insert your payment method. If it’s already inserted, just choose the number of agents and click on the Pay button. You can see the price for your annual/monthly subscription in the summary.

How can I change the number of agents?

Click on Edit in My package and choose the package you want to use. Subsequently, you can choose the number of agents. It is necessary to choose the final number of agents. If you want to increase the number of agents, (if you have 2 and want another 2, you choose 4 in total). Before you click on the Pay button, you will see the summary of the payment where you can see what you are paying for. You can also see here a discount for an unused subscription.

If you want to decrease the number of agents, (if you have 4 and want to reduce to 2, then you choose 2 in total). There won’t be any overpayment charged, the rest of your current subscription will be counted as a discount if you still have some days left on your current subscription. Before you click on the Pay button, you will see the summary of the payment where you can see what you are paying for. You can also see here a discount for an unused subscription.

Number of agents

Automatic renewal

Once you make a payment, automatic renewal is activated, so you do not have to think about renewing your subscription once it is over. If you wish to turn it off, you can do it in the Payment method:

Auto renewal

With deactivated automatic renewal your account will be blocked automatically once your subscription is over. You will get an email notification and you will also see a warning in the dashboard that your subscription is about to expire.

How can I go back to the Free package?

Please contact us at support@smartsupp.com, we will be happy to help you.

Can I receive a proforma invoice?

Unfortunately, it is not possible to receive a proforma invoice. You will find your invoice in the Billing history once the payment has been made.

How long does it take for my subscription to become active after the payment?

It depends on your bank/PayPal service. However, your subscription should become active several minutes after the payment has been made. If you encounter any problems, please contact your bank or PayPal first since they can check whether the payment has been made correctly.

Refunds

You can request a full refund for any reason within 15 days of completing your first payment for the Service. This refund only applies to your first payment, unless otherwise stipulated in our Terms of Service or DPA.

What can I do if my VAT is not accepted?

We use a 3rd party system called VIES to verify our clients’ VAT numbers. You can verify it yourself here.

Usually, the VAT is not accepted because it is not allowed to perform foreign payments. If this is your case (you can verify it here), please contact your bank and make the necessary changes.


Any questions? Contact us at support@smartsupp.com