Search for Astrachat in Mac App Store, install and open it.
Click on Setup Account.
Fill in your login credentials.
- Do not use your account e-mail !
- Fill in UID which is unique e-mail for your mobile connection.
- Copy it from Dashboard > Settings > Personal > XMPP
- Or click here: https://dashboard.smartsupp.com/#user:im
- Do not create new password !
- Use your Smartsupp account password.
As soon as you connect, you will be online and ready to chat. You can see if there are any online visitors on your site.
The icon on the bottom will show if there are any chats waiting for a reply. Click on it and you will see the visitors who have just messaged you.
Click on the visitor to start chatting.
In order to go offline, simply close the application window.