Bloquer un visiteur

This feature is only available in STANDARD and PRO package.

How to block a visitor?

If they are still on your website, block them in the conversation, click on the menu icon (1) and after that select block visitor (2). You can unblock a visitor the same way. The chat will disappear for the blocked visitor.

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Block IP address

If you know the IP address of this visitor, it is possible to block the IP in the Settings → General (1) → Blocked IP addresses (2) → Add IP address (3)

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Any questions? Contact us at support@smartsupp.com