Connection with Windows (Pidgin)

Smartsupp Live Chat Integration

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Choose tutorial: Mac OS X (Adium), Windows (Pidgin)

Étape 1Download Pidgin

Download Pidgin and install it.


Étape 2Add an instant messaging account
  • Username: fill in your UID login from Dashboard > Settings > Profile > XMPP
  • Domain: part of the UID after @ sign
  • Password: use your Smartsupp password
Username + Domain below is example only. Use your own.


Étape 3 Modify account
  • Go to Advanced > Connection Security > choose Use encryption if available 
  • Mark checkbox Allow plaintext auth over unencrypted streams and Save
  • In last step select Enabled


Étape 4Change your status

You can switch status to Online or Offline.

Étape 5Agents

You will see agents (your co-workers) who are online but it is not possible to chat with them. You can send message but the other agent will not receive it.


Étape 6Visitors

You will see a list of visitors on your website that you can chat with.


DONEChat with visitors

Smartsupp chat is now visible on your website or online store. Sign in to Smartsupp to start chatting with your visitors. Set up visibility and design of chat box in Settings.