Android

Smartsupp live chat integration

Do not have Smartsupp account yet? Sign up now for free in just 2 minutes!

Choose your platform: Android, iPhone + iPad, Windows Phone

step 1Search for Xabber

Search for Xabber in Google Play, install and open it.

smartsupp-xmpp-android-01
step 2Fill in your UID

Read carefully or your mobile connection will not work.

Login:

  • Do not use your account e-mail ! 
  • Fill in UID which is unique e-mail for your mobile connection.
  • Copy it from Dashboard > Settings > Personal > XMPP

Password: 

  • Do not create new password !
  • Use your Smartsupp account password.
smartsupp-xmpp-android-02 smartsupp-xmpp-android-03 smartsupp-xmpp-android-04

 

step 3Disable auto-away status

To prevent Xabber from switching to “AUTO-AWAY” mode, go to Settings.

smartsupp-xmpp-android-06 smartsupp-xmpp-android-07 smartsupp-xmpp-android-08 smartsupp-xmpp-android-09
step 4Change your status

You can switch status to Available (online) or offline.

smartsupp-xmpp-android-11
smartsupp-xmpp-android-12
smartsupp-xmpp-android-13

step 5Visitors

You will see a list of visitors on your website that you can chat with.

smartsupp-xmpp-android-05
step 6Shortcuts

Important notice: write .help in conversation to see a list of helpful shortcuts

Well done! Now you have all you need in order to chat with your visitors.