Assign agent

You can assign (1) a conversation to one or more agents using this feature. Simply select which agent(s) should be solving the conversation. It’s also possible to remove agents from the conversation the same way.

Note: At least one agent needs to stay assigned in the conversation to resolve it.

 

smartsupp-assign-agent-01

 


Still confused? Contact us via the chat box in your dashboard and we’ll be happy to get in touch with you. Please note that customer service is included only in paid packages.