You can block visitors in Smartsupp in two ways:
- If they are still on your website, block them in the conversation, click on the menu icon(1) and after that select block visitor(2). You can unblock visitor the same way.
- If you know the IP address of this visitor, it is possible to block the IP in the Settings > General(1) > Blocked IP addresses(2) > Add IP address(3)
If you block the visitor, the chat disappears for them, so they can’t contact you again until you unblock them. The “block visitor” feature doesn’t affect recordings. You can see blocked visitors in the visitor list: