FAQ
Frequently Asked Questions: Clarify common customers concerns

How can I contact Smartsupp support?

I have a Free account

If you are using our Free version and you have some questions, you can use our self-service platforms:

On all of these pages, you can find a lot of useful information about Smartsupp and answers to your questions. If you'll want to contact our Customer Support, it is necessary to purchase one of our packages, since our Customer Support is available only for paid accounts.

I have a Standard package

If you purchased our Standard package, you can contact our Customer Support in case of any questions. To contact our Customer Support use the chat available in your Smartsupp dashboard. You can also use all the options mentioned above (self-service platforms).

I have a Pro or Ultimate package

In case you are our Pro customer, you can count on priority support from our Customer Support. To contact our Customer Support use the chat available in the Smartsupp dashboard

You can also use all the options mentioned above (self-service platforms).

Still confused? Contact us via the chat box in your dashboard and we’ll be happy to get in touch with you. Please note that customer service is included only in paid packages.

Was this article helpful? Rate it and help us improve your experience.

Give feedback about this article