Why can’t I see the IP addresses?

The visitor’s IP address is visible in the visitor info tab.
New accounts have tracking of IP addresses disabled by default. You can choose to re-enable it in Settings > General(1) > Show IP addresses of visitors (2)

smartsupp-why-cant-i-see-the-ip-addresses-en-01
After you enable the “Show IP addresses of visitors” option, just refresh the dashboard, and you’ll see the IP addresses of visitors in the visitor info tab.
smartsupp-why-cant-i-see-the-ip-addresses-en-02