It is understandable that sometimes you have to arrange something important or just take a small break, so you cannot be online 24/7. Online chat box status is a perfect way to tell your customers that you are here for them and ready to help. If you go offline, you are telling your customers that you are currently away.
You can change the status directly in the Dashboard by clicking on your profile picture in the left panel.
We also recommend using our mobile app, so you can chat with your customers even when you are not in your office. Thus, you can be online more often and your customers can see that you are here for them. You can see more about our mobile app here.
If you are logged in on both desktop and mobile app and you change the status on one device, it will also be changed on the other device. The status change is immediately visible on your website.
In case you have more than one agent, there are two important aspects to consider:
- I do not use Groups: In case you do not use the Groups feature, all agents affect the chat status. If at least one agent of your account goes online, the chat on your website will be online. In case the chat is supposed to be offline but one agent remains online, the chat box on your website will be online.
- I use Groups: In this case, your agents will affect only the status of their group. However, one agent that is not assigned to any group can change the status for all groups, and therefore, changing the status on your whole website also
Still confused? Contact us via the chat box in your dashboard and we’ll be happy to get in touch with you. Please note that customer service is included only in paid packages.