Chatbot conditions

This feature is only available in the PRO package. 

Do you need to trigger your chatbot on a specific website? At a specific moment? Or display it only to a specific audience? Set up chatbot conditions and reach a specific audience at the right moment without any manual intervention.

Below we’ll show you how to specify the conditions to trigger the chatbot exactly according to your needs.

How can I set up and manage chatbot conditions?

First, open the Chatbot tab by clicking on the robot icon (1) and selecting Chatbots (2). Then select the bot that you’d like to modify. 

chatbot settings 1 (new)Then click on the Settings at the top of the page. 

2

There you’ll see an overview of all the conditions that you can add to your chatbot. Would you like to hear a bit more? Below, we’ll show you how to step-by-step set up and manage individual conditions. 

How to set up when the chatbot will be triggered?

Do you need to trigger a chatbot at a specific moment? For example, when a visitor sends you a message or after they spend a specific time on your website? 

Here’s how to do it:  

Choose one of the 4 preset options that best fits your needs. 

Chatbot Con. 1 NEW

Then, choose how much time has to pass until the chatbot is started. 

chatbot con.2 NEW

Don’t forget to save your changes before leaving. 

If you don’t make any changes, the chatbot will be triggered by default after a visitor lands on the website.

How to set up where the chatbot will be triggered?

Do you need to display chatbot only on specific pages of your website? Below, you can see how to set it up: 

Click on the second tab ‘Where’. Choose one of the 2 preset options that best fits your needs.

chatbot con.3 NEW

  • On all pages – chatbot will be triggered on all pages of your website 
  • On specific pages – chatbot will be triggered only on specific pages that you insert in the text field. Please note that the chatbot will be triggered only if all conditions are met.

chatbot con.4 NEW

You can also launch a chatbot using the title of the web page that the visitor is currently browsing. What exactly is that? In this context, TITLE is an HTML element that defines the document’s title that is shown in a browser’s title bar or a page’s tab.

If you decide the Click on the button ‘+Add condition’ and then choose the option ‘Title’.

Note: If you select the option “is / isn’t“, chatbot will be / won’t be triggered only on a specific URL address of your choice. If you select the option “containing / not containing“, chatbot will be / won’t be triggered on all the pages that contain the URL string of your choice – e. g. www.eshop.com/products

In case you need to add more URL or TITLE conditions, you can choose if All’ of them should be met (the relationship between the conditions is ‘AND’) or ‘At least one’ of them should be met (the relationship between the conditions is ‘OR’)

Chatbot conditions URL (AND,OR)

Don’t forget to save your changes before leaving. 

If you don’t make any changes, the chatbot will be triggered by default on all pages.

How to set up to whom the chatbot will be triggered?

If you need to display chatbot only to a specific audience for example only to visitors who landed on your website for the first time, this condition will come in quite handy. 

Click on the second tab ‘Audience’Choose one of the 3 preset options that best fits your needs.

chatbot conditions (NEW screen - audience)

  • All visitors – chatbot is displayed to all visitors that land on your website
  • New visitors – chatbot is displayed only to visitors that land on your website for the first time   
  • Returning visitors – chatbot is displayed only to visitors that have already landed on your website before

You can also add the IP address, City, or Country code condition.

chatbot conditions (audience, IP,..)

Note: When you set up these conditions you can also select between options “is / isn’t” and “containing / not containing” and you can also decide if the chatbot should be launched when All’ conditions are met or just ‘At least one’ of them is met as in Where settings.  

Don’t forget to save your changes before leaving. 

If you don’t make any changes, the chatbot will be triggered by default to all visitors.

How to set up a chatbot to be triggered according to the chat box status?

Do you need to show the chatbot only if you’re offline for example to inform your visitors that you’ll get back to them soon? Or would you prefer to have the chatbot triggered only when you’re online? 

Click on the second tab ‘Scheduling’Choose one of the 3 preset options that best fits your needs. 

chatbot con.7 NEW

  • Online – chatbot is displayed if the status of your chat box is online
  • Offline – chatbot is displayed if the status of your chat box is offline   
  • Any – chatbot is displayed in both cases 

Don’t forget to save your changes before leaving. 

If you don’t make any changes, the chatbot will be triggered by default in both cases.

How to turn off a text field in the chatbot?

If you don’t have time to be online and answer your customer’s questions, however, you want to provide good customer care via chatbot, you can set up the chatbot containing all useful information for your visitors and turn off the text field, so the customers won’t be able to send you a message via chat box. This is possible in the chatbot Behavior settings

chatbot con. Behavior 1

Tip: You can also combine this feature with the transfer to an agent feature. Thanks to that you’ll be able to filter the customer’s questions via chatbot more easily, however, they will still have the option to reach you.

Don’t forget to save your changes before leaving. 


Still confused? Contact us via the chat box in your dashboard and we’ll be happy to get in touch with you. Please note that customer service is included only in paid packages.