How to create automatic message

In the first article, we discussed some general details about default automatic messages. Here, we’ll talk about how you can create your own automatic message.

Adding custom automatic messages

You can add your own automatic message using the “Add automatic message” button in the Automatic Messages tab.


When creating a new automatic message, you have a few options:

  1. Go back to the list of automatic messages
  2. Switch between Simple and Advanced options
  3. Name the automatic message (e.g., Visitor greeting EN)
  4. Add a new condition (optional)
  5. Set the time after which the automatic message is triggered (60 seconds is recommended) — the message will be send this many seconds after loading the website and meeting your set condition
  6. Set the message’s text (the shorter, the better — check our blog for examples)
  7. Either save or cancel the message — the message is activated once you’ve saved it


  • In our experience, less is sometimes more. Lots of automatic messages can annoy your visitors.
  • It’s recommended to send the automatic message 60 second after visitor visits your website at the earliest. Just imagine you’re in a shop and a salesperson approaches you as soon as you walk through the door. A bit annoying, huh?
  • Make the message as brief and clear as possible.

Conditions settings

In the simple mode, an automatic message is sent when the chat box is loaded, all conditions are met, and the set time has passed.

Condition Possible operators Value example Description
URL of website contains



The website address visited by the visitor. The condition is met if the URL contains the entered text, which can be anywhere in the URL.
Web page title contains Canon cameras | My e-shop The title of web page that the visitor is currently browsing.

It is shown in the browser tab. The value must be exactly the same as the title.

Referrer (source) contains The website from which the visitor came to your website (e.g., a search engine, blog, article, or marketing campaign).
For your info, the referrer may not always be available (for example, if the visitor types the URL directly into their browser). Some websites also don’t send referrer info.
Number of visits = equals
!= doesn’t equal
< is fewer than
> is more than
<= is fewer than or equals
>= is more than or equals
2 How many times a visitor has been on your website. This information is stored in their cookies. We recommend testing automatic messages in an incognito window.
City contains Brno The visitor’s city. It’s based on Maxmind geolocation data. Locations of some visitors might be inaccurate, and small cities in particular might be shown as bigger cities in their vicinity. Inaccurate information may also be shown for visitors using mobile data.
Country code contains cs The visitor’s country code in ISO 3166-1 alpha-2 form. The list of all countries and their codes can be found here:

Group = equals
!= doesn’t equal
The visitor’s group. (Only Pro packages can use groups.)


Are you a programmer or advanced user? Check out the advanced settings for automatic messages.