Desktop notifications

Desktop notifications are visual notifications on your screen that alert you to incoming messages from visitors in Smartsupp chat. Desktop notification is shown even if you are browsing a different tab or you have opened another app, e.g. Microsoft Word. This way, you avoid missed conversations on your website. After you click on the desktop notification, chat with visitor is opened in Smartsupp dashboard.

Desktop notifications are usually shown in the bottom right corner of your screen:

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In Safari browser, desktop notifications appear in the top right corner:

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The way to set up desktop notifications is slightly different in each browser. Here you will find easy tutorials on how to allow notifications in most commonly used web browsers : Mozilla Firefox, Chrome, Microsoft Edge and Safari.

Note: Desktop notification settings are dependent on your web browser, so the time after which the notification disappears also depends on which web browser you are using. It can also be changed with browser updates. We recommend to use Google Chrome who we think has the most visible desktop notifications.

step 1 Common settings for every browser

You will find the notifications settings in Settings > Notifications
Click on “Enable

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step 2 Settings for individual browsers

The setup of notifications is slightly different in each browser.

Chrome

After you click on “Enable”, there appears a new window, where you can enable notifications by selecting “Enablesmartsupp-desktop-notifications-en-08

Important note! For notifications to work correctly in Chrome, it may be necessary to disable native notifications in chrome first. You can do that by following these steps:

  1. Copy the following line into the address bar and press “Enter”.
    chrome://flags/#enable-native-notifications
  2. Select “Disabled” for native notifications.
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  3. You will be asked to relaunch your browser, so please relaunch your browser. After that, you should be able to see new notifications, as it’s shown in the first two pictures of this tutorial.

Mozilla Firefox

After you click on “Enable”, there appears a new window, where you can enable notifications by selecting “Allow notifications

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Microsoft Edge

After you click on “Enable”, there appears a new window, where you can enable notifications by selecting “Yes

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Note: For correct functionality of desktop notifications in Microsoft Edge, it’s necessary to have notifications allowed also in Windows settings. You will find the tutorial here.

Safari

After you click on “Enable”, there appears a new window, where you can enable notifications by selecting “Allow

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step 3 Settings enabled 

If everything is set up correctly, you should see the text “Enabled
Now, you just need to refresh your dashboard, and new notifications will start appearing in the bottom right corner of your screen (top right corner in Safari).

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