Desktop notifications

 

Desktop notifications are visual notifications on your screen that alert you to incoming messages from visitors in Smartsupp chat. Desktop notification is shown even if you are browsing a different tab or you have opened another app, e.g. Microsoft Word. This way, you avoid missed conversations on your website. After you click on the desktop notification, chat with the visitor is opened in Smartsupp dashboard.

Desktop notifications are usually shown in the bottom right corner of your screen:

smartsupp-desktop-notifications-en-01

In Safari browser, desktop notifications appear in the top right corner:

smartsupp-desktop-notifications-en-02

The way to set up desktop notifications is slightly different in each browser. Here you will find easy tutorials on how to allow notifications in most commonly used web browsers: Mozilla Firefox, Chrome, Microsoft Edge and Safari.

Note: Desktop notification settings are dependent on your web browser, so the time after which the notification disappears also depends on which web browser you are using. It can also be changed with browser updates. We recommend to use Google Chrome who we think has the most visible desktop notifications.
step 1 Common settings for every browser

You will find the notifications settings by clicking on your agent photo > Notifications
Click on “Enable

2021-06-10_13-49-17

 


step 2 Settings for individual browsers

The setup of notifications is slightly different in each browser.

Chrome

After you click on “Enable” a new window appears where you can enable notifications by selecting “Allow”.

Chrome

 

If you’ve previously disabled notifications, you’ll need to enable them by clicking on the lock icon, finding notifications and selecting Allow.

Notifications blocked

 

Disable system notifications

This is important especially for Windows

  1. Copy-paste this text to the Chrome address line
    chrome://flags/#enable-system-notifications
  2. Select DISABLED for system notifications
    Screenshot_23
  3. Relaunch the browser

Mozilla Firefox

After you click on “Enable” a new window appears where you can enable notifications by selecting “Allow”.

Firefox

 

If you’ve previously disabled the autoplay, you’ll need to enable them in the Firefox Options(1) > Privacy & Security(2) > Permissions(3). Go to the Notifications(4) > Settings(5) and select “Allow” for website www.smartsupp.com

smartsupp-desktop-notifications-11

Microsoft Edge

After you click on “Enable” a new window appears where you can enable notifications by selecting “Allow for this website”.

Edge

 

If you’ve previously disabled notifications, you’ll need to enable them by clicking on the lock icon, finding notifications and Allowing them.

Edge2

 

Note: For correct functionality of desktop notifications in Microsoft Edge, it’s necessary to have notifications allowed also in Windows settings. You will find the tutorial here.

Safari

After you click on “Enable” a new window appears where you can enable notifications by selecting “Allow”.

Safari 2

 

 

In Safari you’ll find these options by clicking on Safari > Preferences > Websites > Notifications. Find Smartsupp on the list and select “Allow“.

Safari 3

 


step 3 Settings enabled 

If everything is set up correctly, you should see the text “Enabled”.
Now you just need to refresh your dashboard and new notifications will start appearing in the bottom right corner of your screen (top right corner in Safari).

Screenshot_24


step 4 Windows notification settings 

Go to Windows settings > System > Notifications & actions (1) and enable the option to “get notifications from apps and other senders”. Also make sure that the notifications from the browser, which you are using are enabled. 

smartsupp-desktop-notifications-en-14

Disable focus assistant to receive all notifications. Just right click on the notification centre, and select Focus assist (1) > Off (2)

smartsupp-desktop-notifications-en-15


step 5Mac notification settings

Open the Notification center > System Preferences > Notifications and choose what should be displayed.

Source: https://support.apple.com/en-us/guide/macbook-air/apd6d7eb47b9/mac


Still confused? Contact us via the chat box in your dashboard and we’ll be happy to get in touch with you. Please note that customer service is included only in paid packages.