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How to use

  • Smartsupp Chat Code
  • Agents
  • Assign agent
  • Authorization form
  • Block visitor
  • Chat box - Design
  • Chat box - Options
  • Chatbot - Automatic messages
  • Conversations
  • Conversations – categories
  • Dashboard language
  • Desktop notifications
  • Domain whitelist
  • Email notifications for missed conversations and offline messages
  • Export to 3rd party system
  • File sharing
  • Groups
  • Multi-language chat box (API needed)
  • Office hours
  • Shortcuts
  • Smartsupp autorun
  • Sound notifications
  • Statistics
  • Visitors

How to use (old version)

  • Automatic messages
  • How to create automatic message
  • Automatic message - advanced settings
  • Agents (old)
  • Block visitor (old)
  • Chat box - Design (old)
  • Chat box - Options (old)
  • Chat transfer
  • Conversations (old)
  • Groups (old)
  • History
  • Offline messages
  • Statistics (old)
  • Visitors (old)

FAQ

  • Can I remove the chat box logo?
  • How to export conversations?
  • How to use Smartsupp with Content security policy (CSP)?
  • What’s the difference between Smartsupp and Google Analytics?
  • Why can't I see the dashboard?
  • Why can’t I see the chat on my website?
  • Why can’t I see the IP addresses?
  • Why can’t I see the recordings?
  • Will Smartsupp slow down my website?
  • Supported browsers
  • How to delete your account?

Mobile apps

  • Android
  • iPhone & iPad

Privacy and legal

  • Data privacy & GDPR
  • Terms of service
  • DPA
  • Privacy policy
  • Video recordings & data privacy

Integrations

  • Adobe Muse
  • Atomer
  • Big Cartel
  • BigCommerce
  • Binargon
  • Blogger (Blogspot)
  • Boxloja
  • Clevero
  • ClickShop
  • CS-Cart
  • Drupal
  • eBrana
  • ePages
  • eStranky
  • Fast-webstore
  • FASTcentrik
  • Gambio
  • Google Analytics
  • Google Sites
  • Google Tag Manager
  • IAI / IdoSell
  • inPage
  • Instapage
  • Jimdo
  • Joomla
  • KVIKYMART
  • LibertyBusiness
  • LightCMS
  • Lightspeed
  • Magento
  • Mobirise
  • Mozello
  • NetStranky
  • Open2b
  • OpenCart
  • Oxyshop
  • PrestaShop
  • Quicksilk
  • RedCart
  • Rocketoo
  • Shoper
  • Shopify
  • Shoplo
  • Shoprenter
  • Shoptec
  • Shoptet
  • Shopware
  • Sklep-szybko
  • Sky-shop
  • Soteshop
  • Squarespace
  • Strikingly
  • Textpattern
  • UnasShop
  • Unbounce
  • UPgates
  • Weasy
  • Webgarden
  • Webmium
  • Webnode
  • Weby24
  • Weebly
  • WiX
  • WiziShop
  • WordPress
  • Download plugins
  • Not compatible platforms

Localization

  • Chat box languages
  • Dashboard languages
Back to Help

Download plugins

  • WordPress
  • PrestaShop
  • OpenCart
  • Magento
  • Shopify
  • Joomla
  • Shoper
  • Shopware

Company

  • Terms of service
  • Data privacy & GDPR
  • Affiliate
  • Contact
  • Our team

Resources

  • Help
  • API
  • Blog

Use cases

  • Instant help for customers
  • Chat as a shop assistant
  • Chat as a marketing tool
  • facebook
  • youtube
  • twitter

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