File sharing

File types allowed in Smartsupp

To protect you against potential viruses, harmful software or other dangerous files, Smartsupp allows only certain types of files to be sent.

List of the allowed file types:

'application/msword', // .doc
'application/vnd.openxmlformats-officedocument.wordprocessingml.document', // .docx
'application/pdf', // .pdf
'application/', // .xls
'application/vnd.openxmlformats-officedocument.spreadsheetml.sheet', // .xlsx
'application/xml', // .xml
'text/plain', // .txt
'image/*', //all images
'text/csv', // .csv
'text/xml', // .xml
'video/mp4', // .mp4
'video/quicktime', // .mov

Maximum file size

The maximum size of the attachment in Smartsupp is limited to 20 MB.

Note: You can upload larger files to Google Drive or Dropbox and sent your customer a link via the chat.


Any questions? Contact us at