History

You can find the history of conversations in your Dashboard > Historysmartsupp-history-en-01

  1. Number of chats in the history
  2. Filters – for searching for a specific conversation, you can use filters, and choose for example agent, group, the text of conversation, date etc.smartsupp-history-en-02
    • Rating
    • Agent – click on “more” to display all agents in your account.
    • Message type – online, offline or missed conversations.
    • Group – if you are using groups, you can display just the messages from one group.
    • Auto-message sent
    • Minimum no. of messages in chat
    • Webpage(URL)
    • IP address
  3. Checkbox – for selecting multiple conversations – you can delete them in bulk after that.
  4. Visitor – name or ID of the visitor, and the flag of their country.
  5. Group – if you are using the feature “groups” you can see visitor’s group here.
  6. Messages – a preview of the conversation.
  7. Rating and name(s) of the agent(s) – the rating which the visitor left to the agent.
  8. Date and time of the conversation

TIP: You can choose how long you want the chat history to be stored in Settings > General(1) > General(2) > Chat history(3)
In the paid packages (STANDARD, PRO) the options are 3 months, 12 months or unlimited chat history.
In the free package, the history is stored for 3 months.

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