iPhone + iPad

Smartsupp Live Chat Integration

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Choose tutorial: Android, iPhone + iPad, Windows Phone

step 1Search for IM+ Instant Messenger

Search for IM+ Instant Messenger in Mac App Store, install and open it.

smartsupp-xmpp-iphone-ipad-01 smartsupp-xmpp-iphone-ipad-02 smartsupp-xmpp-iphone-ipad-03 smartsupp-xmpp-iphone-ipad-04

step 2Fill in your UID

Read carefully or your connection will not work.


  1. Do not use your account e-mail ! 
  2. Fill in UID which is unique e-mail for your mobile connection.
  3. Copy it from Dashboard > Settings > Personal > XMPP
  4. Or click here: https://dashboard.smartsupp.com/#user:im


  1. Do not create new password !
  2. Use your Smartsupp account password.


step 3Change your status

You can switch status to Online or Offline.


step 4Visitors

Inbox shows a list of visitors on your website that you can chat with.


Well done! Now you have all you need in order to chat with your visitors.