iPhone + iPad

Smartsupp live chat integration

Do not have Smartsupp account yet? Sign up now for free in just 2 minutes!

Choose your platform: Android, iPhone + iPad, Windows Phone

step 1Search for IM+ Instant Messenger

Search for IM+ Instant Messenger in Mac App Store, install and open it.

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step 2Fill in your UID

Read carefully or your mobile connection will not work.


  • Do not use your account e-mail ! 
  • Fill in UID which is unique e-mail for your mobile connection.
  • Copy it from Dashboard > Settings > Personal > XMPP


  • Do not create new password !
  • Use your Smartsupp account password.
step 3Change your status

You can switch status to Online or Offline.

step 4Visitors

Inbox shows a list of visitors on your website that you can chat with.



step 5Shortcuts

Important notice: write .help in conversation to see a list of helpful shortcuts

Well done! Now you have all you need in order to chat with your visitors.