iPhone & iPad

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smartsupp-iphone-en-02iPhone & iPad

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step 1Install Smartsupp live chat

Search for Smartsupp on App store, install and open it. Requires iOS 9.0 or later. Compatible with iPhone, iPad and iPod touch.

step 2Allow notifications
After you install the app and open it for the first time, you will be asked to allow notifications (1). This is very important to be notified each time visitor leaves you a message.


step 3Log in to Smartsupp account

If you do not have Smartsupp account, you can create free account. If you already have one, then just use your Smartsupp Email (1) and Password (2) in order to Login (3).

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step 4Settings

Click on the Settings icon in the bottom right corner where you can set up the basic behaviour of the chat. You can change your profile settings (1), company description (2), settings of a chat box (3), create new shortcuts (4), enable/disable automatic messages (5), and change other general settings (6). If you are having trouble setting something up, try to look at help (7). It’s also possible to access general terms (8) and privacy policy & GDPR (9).

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step 5Visitors

In the Visitors tab, you can see all of the people who are actively browsing your website, and you can easily contact them.


Warning: You might notice that there is a difference between the number of visitors on the desktop version and on the mobile app. This is because only active visitors are visible on the mobile app and inactive visitors are not displayed. This was done to optimize the speed of the mobile app.

step 6Go online and chat with your visitors

Change your status to available (1), by clicking on your picture in the top left corner. You can also change your personal settings, such as picture, name, or description.
You can see all ongoing chats in the “Opened” tab. If you need to access older conversations, just click on the “Closed” tab.

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You can easily answer your visitors, just type a message into text area (1). To speed up the conversation, you can use shortcuts (2). By clicking on the visitor’s name (3), you can block visitor (4) or end chat (5).

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You can view the visitor info by clicking on the icon in the top right corner (1). In the visitor info, you are able to see and edit (2) the information about this visitor.

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step 7iOS notification settings

In case you did not allow notifications as described in Step 2 of this tutorial, you may need to allow them in the iOS settings. Go to Settings > Notifications (1) > Smartsupp (2).


Select Allow notifications (3). We would also recommend allowing Sounds and Badges (4) so you can react to your visitors’ messages as fast as possible, and won’t miss anything.


Well done! Now you have all you need in order to chat with your visitors.