Connection with Mac OS X (Adium)

Smartsupp Live Chat Integration

Do not have Smartsupp account yet? Sign up now for free in just 2 minutes!

Choose tutorial: Mac OS X (Adium), Windows (Pidgin)

step 1 Download

Download Adium and install it.

smartsupp-xmpp-mac-adium-01
step 2Add an instant messaging account
  • Service: choose XMPP (Jabber)
  • Jabber ID: fill in your UID login from Dashboard > Settings > Personal > XMPP (Jabber)
  • Password: use your Smartsupp password
smartsupp-xmpp-mac-adium-02
step 3 Preferences 

Go to Adium > Preferences > Accounts. Select your account and Edit …

smartsupp-xmpp-mac-adium-03
smartsupp-xmpp-mac-adium-04

Accounts > Options Security > mark Allow plaintext authentication and click OK

smartsupp-xmpp-mac-adium-05
step 4Change your status

You can switch status to Online or Offline.

smartsupp-xmpp-mac-adium-06
step 5Agents

You will see agents (your co-workers) who are online but it is not possible to chat with them. You can send message but the other agent will not receive it.

smartsupp-xmpp-mac-adium-07
step 6Visitors

You will see a list of visitors on your website that you can chat with.

smartsupp-xmpp-mac-adium-08
smartsupp-xmpp-mac-adium-09

Well done! Now you have all you need in order to chat with your visitors.