Smartsupp Live Chat Integration

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step 1 Find the Smartsupp Plugin

On the Dashboard of Shoper, go to Application and search for “Smartsupp” in order to find the Smartsupp Plugin. Click the Install button.


step 2 Accept the appstore regulations

After you click the Install button you will need to accept the appstore regulations. Only then, you can proceed with the installation.


You will get a message informing that the Smartsupp plugin was successfully installed, shortly after.


step 3 Configure Smartsupp

Under the My Applications tab, select the Smartsupp plugin by clicking on it.


Proceed to Settings


step 4 Create new account

If you don’t have a Smartsupp account, you can create one straight away. If you do have, click on Connect Existing Account and go to the next step.


Create your account by filling in your email and setting a password.


step 5 Connect existing account

Fill in your account details to connect.



After that, you will see a screen where you shortcut button that redirects you to your Dashboard and a box for optional API code.


Manual code installation

If you are having trouble installing the Plugin you can try to install the code manually by adding it as a javascript snippet. Because the platform automatically parses the code as a js file, make sure you remove the HTML tags of the Smartsupp code.

Your code is in Smartsupp > Settings > Chat box > Chat code.


step 6 Refresh site

Now go to your site homepage and refresh browser.

To chat with visitors and see them on website log in to Smartsupp.