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Smartsupp installation

Connect Smartsupp chat with your website

step 1Create account

Sign up to Smartsupp first to create your own account.

step 2Chat code

You will receive an email with a unique code which is also in Settings > Chat box > Installation > Insert code

<script>
var _smartsupp = _smartsupp || {};
_smartsupp.key = 'YOUR_SMARTSUPP_CODE';
window.smartsupp||(function(d) {
	var s,c,o=smartsupp=function(){ o._.push(arguments)};o._=[];
	s=d.getElementsByTagName('script')[0];c=d.createElement('script');
	c.type='text/javascript';c.charset='utf-8';c.async=true;
	c.src='//www.smartsuppchat.com/loader.js?';s.parentNode.insertBefore(c,s);
})(document);
</script>
step 3Install chat

Insert the code in your website between tags <head> … </head>

Note: In case you are using a platform (e.g. Prestashop, WordPress or other), check out our list of 50+ integrations we prepared for your convenience on platforms that are compatible and where you can install Smartsupp with ease in just a few steps.


Smartsupp can be installed on an unlimited number of websites. Simply add the same Smartsupp chat code to all sites. In the Standard and Pro packages you can customize the color of the chat box and other options on each website using our API. You can set different chat box languages on each website using our API.

DONEChat with visitors

Smartsupp chat is now visible on your website or online store. Sign in to Smartsupp to start chatting with your visitors. Set up visibility and design of chat box in Settings.

Tip: Smartsupp can also run on tablets, iPads, and in our native mobile apps for Android and iPhone. Download our free mobile app, so you can chat with your customers on the go! You can see more information here.