Connection with Windows (Pidgin)

Smartsupp Live Chat Integration

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Choose tutorial: Mac OS X (Adium), Windows (Pidgin)

step 1Download Pidgin

Download Pidgin and install it.


step 2Add an instant messaging account
  • Username: fill in your UID login from Dashboard > Settings > Personal > XMPP (Jabber)
  • Domain: part of the UID after @ sign
  • Password: use your Smartsupp password
Username + Domain below is example only. Use your own.


step 3 Modify account
  • Go to Advanced > Connection Security > choose Use encryption if available 
  • Mark checkbox Allow plaintext auth over unencrypted streams and Save
  • In last step select Enabled


step 4Change your status

You can switch status to Online or Offline.

step 5Agents

You will see agents (your co-workers) who are online but it is not possible to chat with them. You can send message but the other agent will not receive it.


step 6Visitors

You will see a list of visitors on your website that you can chat with.


Well done! Now you have all you need in order to chat with your visitors.