Connection with Mac OS X (Adium)

Important notice

.help - write this shortcut in a conversation (in XMPP client) to show a list of helpful shortcuts

Step 1

Download Adium and install it.

Step 2

Add an instant messaging account.

  • Service: choose XMPP (Jabber)
  • Jabber ID: fill in your UID login from Dashboard > Settings > Personal > XMPP (Jabber)
  • Password: use your Smartsupp password

Step 3

Go to Adium > Preferences > Accounts. Select your account and Edit ...

In Accounts choose tab Options, look for Security, mark checkbox at Allow plaintext authentication

and click OK to save the settings.

Step 4

Go online by choosing status Available. You can see agents, visitors and accept chats.