Connection with Windows Phone (IM+)
.help - write this shortcut in a conversation (in XMPP client) to show a list of helpful shortcuts
Download and install IM+ application in Windows Store.
Open the app and choose Jabber account.
Fill in your UID (can be found Smartsupp dashboard, it's NOT your e-mail) and use the same password you use for logging into Smartsupp. Click on Save.
Now you will see in list of visitors who are online your website and you will receive messages from your visitors.