XMPP

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step 1 XMPP

Extensible Messaging and Presence Protocol (XMPP) is a communication protocol for message-oriented middleware based on XML (Extensible Markup Language). It enables the near-real-time exchange of structured yet extensible data between any two or more network entities.

See XMPP clients or follow our tutorials for Mobile, Desktop.

platform-xmpp

step 2 Smartsupp UID

Read carefully or your connection will not work.

Login:

  1. Do not use your account e-mail ! 
  2. Fill in UID which is unique e-mail for your mobile connection.
  3. Copy it from Dashboard > Settings > Personal > XMPP
  4. Or click here: https://dashboard.smartsupp.com/#user:im

Password: 

  1. Do not create new password !
  2. Use your Smartsupp account password.
step 3 Commands

Write !help in conversation to see a list of helpful commands:

!help - show available commands
!info - display visitor info
!set - change visitor info (.set name, .set email, .set note)
!paths - show visitor browsing history
!end - end chat conversation (chat text will be shown to visitor)
!block - block visitor (no more access to chat)

Some apps accept .help instead:

.help - show available commands
.info - display visitor info
.set - change visitor info (.set name, .set email, .set note)
.paths - show visitor browsing history
.end - end chat conversation (chat text will be shown to visitor)
.block - block visitor (no more access to chat)