Communicate with live chat, it's better
Connect, build & grow. Provide superb customer care to create loyal and lasting relationships that promote long-term success.
Fast. Efficient. Conversational.
Serve multiple customers at the same time
Enter the era of real-time conversational support! Replace the time-consuming emails and phone calls with live chat that allows you to multitask like no other tool and leave no customer at wait.
Trusted by 100 000+ active customers worldwide
Improve your customer care with advanced features
Make customer happiness a priority
Send pre-defined messages in just one click. With shortcuts, you can provide quick, consistent replies and focus more on your customers’ needs.
Build the connection
Look up your last communication with the customer in the conversation history and reach out with a personalized message.
Access multiple channels
Access live chat, email communication, and Facebook Messenger from one convenient place. Organize your work without the need to switch platforms.
Benefit from valuable data
Know where your visitors came from and what they are searching for. With an integrated visitor info panel and browsing history you are always one step ahead.
Make use of chatbot automation
Take a break, engage the chatbot
Filter the frequently asked questions to save your precious time. Automate the unnecessary and focus more on individual customers that need your help.Learn more about chatbot
Power up your business with our conversational AI chatbot!
Experience the future of conversational e-commerce firsthand.
The tool made with teams at heart
Manage your team's workload
Work together with team members when you need a helping hand or transfer the conversation to the expert in the team.
Get valuable feedback
Monitor satisfaction ratings to maintain good quality customer service. See how your team performs and fine-tune their performance.
Measure your team's efficiency
Improve your team’s workflow. See how many conversations your team served, how much time it spends online or what is the average response time.
What makes our tool unique
Meet our customer heroes
We understand our tool, because we care, too. Our in-house support team uses Smartsupp to take care of our own customers and provide the best service possible.
The proof is in the numbers–our customers trust the results
- +40% conversion to a deal
- +25% increase in sales leads
- 18% conversion to chat on mobile
“The conversion to a deal is much higher with Smartsupp at 40%, along with the very visible 25% increase in sales leads.”
Rutger de Groot
CEO of Bconnect
- +169% conversion rate
- +30% average order value
- 98% satisfaction rating
“Smartsupp Live Chat helped us boost our sales by 10.8%. We have been using Smartsupp for several years and it helped us deliver a 30% higher order value and a 169% higher conversion rate.”
E-Commerce Director of Breno
- +397% conversion rate
- 150 monthly chatbot interactions
- 95% satisfaction rating
“Conversation is the key-live chat delivers a higher conversion rate. We were able to achieve 379% more sales with visitors who used chat versus the ones who didn’t.”
CEO and owner of Dokonalá Káva
- 60% of communication handled by chat
- 1/2 of their working day saved with chatbot
- 30% of the queries they received resolved by chatbot
“Smartsupp's chatbot helps us save ½ of a working day per agent, and resolves 30% of our customers' queries.”
Director of Operations, Law & Processes
- 20% of communication handled via chat
- 30 people are able to share the workload
- 9h per day with the online status “On” via chat
"Smartsupp's chatbot runs on our website 24/7, saving customer support loads of time."
- 150 conversations per day
- 3000 daily visits
- 40% of all queries resolved by chatbot
“During the high season, we have 150 conversations a day. The chat provides us with enough time to respond. There is no pressure to respond like there is on a phone call.”
Customer Support Manager
Works great on all major platforms
See all integrations
Use our out-of-the-box integrations on e-commerce platforms and website builders
Chat your way to customer happiness