Smartsupp AI Shopping Assistant is now out!
Discover more

Use the power of live chat to drive online sales!

A website without live chat is like a brick-and-mortar store without a shop assistant–ready to talk business?
Simple live chat conversation example

Trusted by 100 000+ active customers worldwide

Generali
Audi
Office shoes
Riluxa
XD design
AXA Assistance
insportline
Roneberg Smart
Generali
Audi
Office shoes
Riluxa
XD design
AXA Assistance
insportline
Roneberg Smart
wkdzik.pl
South and City College Birmingham
Bldpharm
Volkswagen
Das Welt Auto
Citroën
UniCredit Bank
COLORADO Department of Labor and Employment
wkdzik.pl
South and City College Birmingham
Bldpharm
Volkswagen
Das Welt Auto
Citroën
UniCredit Bank
COLORADO Department of Labor and Employment
Personalized. Responsive. Intuitive.

Genuinely connect with visitors and boost online sales

Deliver win-win customer service with human and chatbot support that will be there for your website visitors every step of the way–Smartsupp live chat streamlines your business.

Unify multichannel chats on one dashboard

Live Chat Support

The chatbox is where the magic happens–get in touch with your visitors directly, offer rapid responses, multitask your visitor conversations, and deliver premium support while improving conversion rates.

Website and Facebook Integration

Increase your online sales through human and chatbot conversation seamlessly via your website and Facebook Messenger to facilitate interaction with customers and visitors.

Email Integration and Notifications

Connect your email with Smartsupp’s web chat to centralize replies to all visitor communication within your dashboard–activate email notifications to see missed conversations when you went offline.
Customizable. Adaptable. Pragmatic.

Stay relaxed-flexible customer communication

Dive into key visitor insights and history

Data Gathering and Conversation History

Access basic and advanced visitor details via the visitor info panel and Smartsupp’s API documentation. Delve into conversation history to offer better assistance and improve overall user experience.

Visitor List

Be in the know of all the visitors on your website, how many times they’ve visited, what source they came from, and more. You can even contact visitors directly to further engage them and offer help.

Video Recordings

See your website’s blind spots with visitor session recordings that are paired with their corresponding live chat message. Optimize visitor experience by actually seeing where your site may need updates.

Integrate team customer care efforts on live chat

Talk to Our Expert

Work smart and improve online sales

  • Chatbot Engagement and Automation
    Use the chatbot as a first filter and reception to greet visitors on live chat and identify quality visitors. Automate FAQs, provide help, and render visitor lists via chatbot to save time and resources.
  • Shortcuts Texts
    Don’t waste time being a typist. Greet your customers and repurpose texts you most frequently use with pre-designed text shortcuts. Create Personal and Team shortcuts for all of your agents’ needs.
Learn more about automation
New

Shopping Assistant

Meet Smartsupp Mira AI, your own shopping assistant that learns your business and improves customer satisfaction by providing instant assistance, product recommendation, support and advice.

  • Recommends products & services

  • Answers up to 80% common and technical questions

  • Customizable identity, tone and brand voice

  • Configurable handover to a human operator

  • Easy & continuous training through web-scraping and FAQs

  • Learns about your products directly from your product feed

Mira AI

Don’t take our word for it-customers say it best

  • Leader G2 Crowd badge
  • Highest User Adoption G2 Crown badge
  • High Peformer G2 Crowd badge
  • High Performer G2 Crowd badge
  • Leader summer 2023 G2 Crowd badge
Smartsupp enables me to effortlessly manage multiple customers, generate leads instantly, and avoid being tied up on the phone all day.
Timo K.
Small-Business
Full star Full star Full star Full star Full star
Live chat is great, because I can communicate with customers in real time.
Dominique C.
Small-business
Full star Full star Full star Full star Full star
Smartsupp helps us with better customer outreach and online sales, which leads to higher conversion rate.
Marketing Z.
Small-business
Full star Full star Full star Full star Full star
The way this app is designed and scoped is absolutely awesome! It surpasses all competition in its efforts to satisfy every need and desire!
Danny L.
Entertainment
Full star Full star Full star Full star Full star
E-commerce is easier now with a possibility to navigate clients to the products they are looking for.
Sklep W.
Small-business
Full star Full star Full star Full star Full star
I'm excited about the online tracking of user behavior as well as statistics, automatic replies, and notifications.
Jan V.
Small-Business
Full star Full star Full star Full star Full star
We're thrilled to have found SmartSupp. It's an excellent real-time chat feature for engaging with website visitors and fulfills all our requirements.
Sophia M.
Computer Software
Full star Full star Full star Full star Full star
Since the integration we have a close contact with our customers. Questions about the product or the customer journey can be clarified directly and without complications.
Manuel K.
Mid-Market
Full star Full star Full star Full star Full star

Works great on all major platforms

Use our out-of-the-box integrations on e-commerce platforms and website builders

See all integrations
Try live chat now

Return business is only one chat away