based on 700+ reviews from
Best Live Chat for Ecommerce
Talking to customers isn't wasted time, it's how you close deals! Live Chat gives them a reason to stay — by making them feel heard, supported, and ready to buy.
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Join 100,000+ customers now
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Manage all chats with customers from one place
Master multichannel. Receive, assign, and reply to Messenger, WhatsApp, and emails from our dashboard.
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Be available 24/7 with AI shopping assistant
You work 40 hours, but the week has 168. Don't let customers go to competitors when you're offline — let AI handle it.
Powerful chat widget for the entire customer journey
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Live Chatting
A user-friendly live chat widget for seamless communication will be appreciated by both your agents and customers.
Set everything up in minutes
Features for maximum productivity
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Office hours
Set office hours and chat activates automatically. Agents still online after hours? Chat goes offline on its own — no rush to log out.
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File sharing
One picture is worth a thousand words. Both you and your customers can share files with simple drag and drop.
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Shortcuts texts
Create smart shortcuts that speed up your agents' workflow. They keep your brand voice consistent and save everyone time.
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Team of agents
Form agent groups — tech support, sales, and more. Assign each group to different site sections or domains.
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Conversation rating
Get real-time customer feedback every day. View and track everything in conversation history and statistics.
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Team performance statics
Optimize your team's workflow. See how many customers served, response times, and individual replies.
inSPORTline.sk has had great success with Smartsupp live chat for several years, enabling them to communicate seamlessly with their customers. In 2022, 24,316 conversations happened via Smartsupp, yielding an average of 90 to 100 conversations per day.
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Martin KubicaHead of Customer Support at inSPORTline
25s
an average response
10%
increase in sales
10%
conversion rate from chat alone
Fall in love with our Mobile-App
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Smartsupp Mobile App
Don't be tied to your desk. With the Smartsupp mobile app, answer customers anytime, anywhere.
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Testimonials
They love us!
"Great tool for communication with customers"
Smartsupp is a great tool for improving customer support. I like that it allows automated messages that can answer frequently asked questions, saving time.
"An excellent live chat with advanced features"
I have been using Smartsupp and, overall, the experience has been very good. It is a live chat platform that allows connecting with customers quickly and effectively. Intuitive and easy-to-use interface – The setup is simple and does not require technical knowledge.
"Amazing for Connecting with Customers and Boosting Sales!"
I’ve been using Smartsupp for a few months now, and I can honestly say it’s been a game-changer! It makes chatting with customers super easy, so I can answer their questions on the spot and help them feel supported. The real-time insights into how people are navigating the site have been priceless—it’s like having an extra set of eyes to understand what visitors are looking for.
"Android App"
The Android app is also very good. Finally, the ease of use of the platform is excellent.
"Smartsupp is an effective tool for customer support in B2B segment"
Automation with chatbot – Using predefined responses and automated messages, we can filter out common questions and focus on relevant inquiries.
"It's convenient, fast, and easy to use—exactly what I was looking for!"
Smartsupp has been a game-changer for my business. It's convenient, fast, and incredibly easy to use, making customer interactions seamless and efficient. The live chat feature allows me to respond to inquiries in real time, which has significantly improved customer satisfaction.
"Very good, Easy to use"
Excellect software, it's easy to use and set up. It's easy to use and also can recieve message and reply from mobile phone.
"Efficient and User-Friendly Chat Solution"
Smartsupp excels in providing top-notch customer support, with a responsive team always ready to assist. The platform's ease of implementation is a major advantage – setting it up on a website is quick and straightforward, even for non-technical users. The intuitive interface ensures smooth navigation, and the customizable chat widget blends perfectly with any website design.
"Great tool for communication with customers"
Smartsupp is a great tool for improving customer support. I like that it allows automated messages that can answer frequently asked questions, saving time.
"An excellent live chat with advanced features"
I have been using Smartsupp and, overall, the experience has been very good. It is a live chat platform that allows connecting with customers quickly and effectively. Intuitive and easy-to-use interface – The setup is simple and does not require technical knowledge.
"Amazing for Connecting with Customers and Boosting Sales!"
I’ve been using Smartsupp for a few months now, and I can honestly say it’s been a game-changer! It makes chatting with customers super easy, so I can answer their questions on the spot and help them feel supported. The real-time insights into how people are navigating the site have been priceless—it’s like having an extra set of eyes to understand what visitors are looking for.
"Android App"
The Android app is also very good. Finally, the ease of use of the platform is excellent.
"Smartsupp is an effective tool for customer support in B2B segment"
Automation with chatbot – Using predefined responses and automated messages, we can filter out common questions and focus on relevant inquiries.
"It's convenient, fast, and easy to use—exactly what I was looking for!"
Smartsupp has been a game-changer for my business. It's convenient, fast, and incredibly easy to use, making customer interactions seamless and efficient. The live chat feature allows me to respond to inquiries in real time, which has significantly improved customer satisfaction.
"Very good, Easy to use"
Excellect software, it's easy to use and set up. It's easy to use and also can recieve message and reply from mobile phone.
"Efficient and User-Friendly Chat Solution"
Smartsupp excels in providing top-notch customer support, with a responsive team always ready to assist. The platform's ease of implementation is a major advantage – setting it up on a website is quick and straightforward, even for non-technical users. The intuitive interface ensures smooth navigation, and the customizable chat widget blends perfectly with any website design.
4.7 Rating based on 787 reviews
4.6 Rating based on 343 reviews
Works great on all major platforms
Use our out-of-the-box integrations on e-commerce platforms and website builders
80+ other platform integrations
FAQs about Smartsupp Live Chat
Didn’t find the information you were looking for? Try the Smartsupp Help Center or simply contact us
What is Live Chat?
Live Chat is a real-time communication tool that works directly on your website (or mobile app). It's simple: visitors click the chat icon to open a chat window, then send a message to start talking with your support team or sales reps.
How much does Live Chat from Smartsupp cost?
Smartsupp's starter package is completely free – the only limit is on the number of conversations. You can decide for yourself when it makes sense to upgrade to a paid plan with advanced features as your business grows.
How soon after implementation will I see the first results?
You'll see results almost immediately after launch. Once you have Live Chat on your website, you can watch in real-time as your first customers reach out and see how it impacts your sales. That same evening, you can review the statistics to see how many people used the chat, what they were interested in, and whether they actually made a purchase.
Can Live Chat boost e-commerce conversion rates?
Definitely, and we have the data to prove it. At inSPORTline's online store, visitors who used Live Chat to talk with operators converted at a rate 724% higher than regular visitors. Take ASKO - nábytek as another example – their Live Chat has become a powerful sales channel bringing in an average of 1.1 million CZK monthly.
Do I need programming skills to get started with Live Chat?
Smartsupp is built as an easy plug-and-play solution, so no programming knowledge is required for setup or use. Everything can be configured through our intuitive dashboard in just a few clicks.
How long does Smartsupp Live Chat installation take?
The installation is super easy and only takes a few minutes. If you're on one of our supported e-commerce platforms, just install the plugin, sign into your Smartsupp account, and you're all set! Manual installation is just as simple – grab the unique code snippet from your account and drop it into your site's header.
Which e-commerce platforms does Smartsupp have integrations with?
Smartsupp has ready-made integrations for most major e-commerce platforms, such as Shoptet, Shopify, WordPress, WooCommerce, PrestaShop, Magento, OpenCart, and Shopware. Installation is even easier on all these platforms. Just download our official plugin and you'll have Live Chat ready in minutes.
You can find a complete overview of all supported platforms and installation guides on our integrations page. And if you don't see your platform in our list, no worries. You can still add our Live Chat to your website in just a few clicks by manually inserting the code into your site's header, or through Google Tag Manager.
Can I connect Smartsupp with our CRM system?
Yes, using API & Webhooks you can connect Smartsupp with your CRM and other applications. Leads from Smartsupp will automatically be imported into your CRM system.
Why should I have Live Chat on my website when I already have a phone number and email?
There are several reasons. First, Live Chat is much more efficient. Your operators can handle multiple inquiries simultaneously, so they can serve more customers in the same amount of time. This eliminates queues and customers don't have to wait. The second reason is that many customers today prefer written communication, but they also expect an immediate response – which email simply can't provide.
Live chat offers the best of both worlds. It's as fast as a phone call, but customers don't have to step out of their comfort zone (similar to writing emails).
Does Smartsupp offer any AI features for live chat?
Yes, our packages include an AI Reply Assistant that helps you polish your messages, perfect your grammar, and maintain a professional tone.
Can I have both Live Chat and a chatbot on my website at the same time?
We actually recommend it! Live Chat and chatbot form a duo that complements each other perfectly. A visitor starts communicating with the chatbot, which answers the most common questions, sends price lists, or collects contact information. But if they need a more personal approach or have a specific question, the chatbot smoothly transfers them to a live agent who doesn't have to gather basic information from scratch.
Besides the classic button-based chatbot, you can also choose our AI shopping assistant, which can do much more. Since it draws information from your website and product catalog, it can recommend suitable products to customers, increase sales, and independently handle up to 80% of inquiries.
What multichannel options does Smartsupp offer?
Smartsupp's multichannel feature lets you manage conversations from various channels all in one place. Besides Live Chat, you can handle emails and messages from Messenger and WhatsApp right from our dashboard. No more juggling between different accounts and apps.
Can I respond to Live Chat messages from a mobile app?
Smartsupp has a mobile app for Android and iOS, so you can respond to customers from anywhere – whether you're at the office, at home, or on the go.
Can I set operating hours for Smartsupp Live Chat?
Absolutely! This handy feature comes with our paid plans. You can specify when your team is online, and during off-hours, customers will automatically see a message telling them when to try again.
How is my data protected?
All data is securely stored in Smartsupp's database. We use SSL/TLS encryption and the latest security technologies to protect it. Smartsupp is fully GDPR compliant and all data is stored exclusively within the EU.
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